Sky Glass Power up Issues 19-9-24

[AlfAlb]

Try the hard reset

It just worked

😀

[Eastender]

It's a nigthmare sky need to get their act together not good service we are all tv addicts 

[Droichead]

I have followed the steps outlined and gotten as far as entering my PIN to finish setting my puck up.

I keep getting a message that my PIN is incorrect, I have reset it and it's not working. Any ideas how I can resolve this?

[Tina471]

I still have no sky glass TV either, nothing is happening when I try all of the steps this really isn't good enough !!!!! 1 hour 20mins on the phone to be given a text come on sky a company as big as yours this should of been fixed hours ago .

[Vickim8558]

Yes can't get past network setup, even though my BB is fine. It's been like this since this morning. I've spoken with Sky 4 times & nobody can help. 

[AlfAlb]

Hi

Youre right

I had 8 tvs replacements 

TRY the hard reset

it just worked now

[Nikkipender719]

I've tried both hard reset and the steps sky have given me many times. Stuck on the pin page, I'm in Cannock WS11 so maybe this is being sorted by area 

[Eastender]

Buy smart plug will do trick

[Garylux]

Yes same problem since last night but the phone line will not let you speak to anyone. Do you have any idea what we have to do or just wait!

[Leo-lion123]

Have given uo now if sky cant be bothered to answer phone maybe i will have to think about going with another provider how hard is it to pick up a phone taking money from bank account every month but wont help you bad service 

[Booyah]

Is there a general problem with the Sky in relation to the pucks at the moment? Is it a software or hardware issue? Should I be asking for a replacement puck as twice in 2 days I've had to re-set up from scratch taking half hour each time? Initial issue is white light flashing, Sky coming up on tv screen then going off and no signal. 

[Michael1231]

Hi this has happened to me aswell

[TimmyBGood]

---

@LiamFletcher wrote:

 in my account it still says there is an outage in my area 

---

That appears to be very poor wording generated by the Service Checker.  There's no known 'area' affect going on here.

[Eastender]

I think we need to wait hopfully we will be up and running by tomorrow if not sky have a lot to answer to 

[alanb3]

@Nikkipender719  Your PIN is either the last 4 digits of the account holders mobile number or whatever you/they changed the PIN to at some point.