Sky Stream TV still not working

[HuwJames]

Tried doing the reset option but that does not work either!  What's going on Sky?  Get your finger out and sort out the issue.  Would also be good to get an update from Sky on what the problem is and how they are trying to fix it!

[David+s+n]

Hi all i have had no tv since Thursday afternoon have tried every one of the tips on here . I get to the point of "link your stream to an account "then i go online and input the 6 figure cide but get no response,  i have tried signing in to my account and tried not signing in have also trued every combination under buttons on remote . Will be ditching sky as soon as possible and defo canceling direct debit. Dave

[Denise+Cox]

• Fixed my puck by reseting. Sky menue on screen. My remote wons do anything. Changed batteries . Think I need a new remote? 

[MarkBailey1975]

My sky stream been down for 3 days now in Wolverhampton area broadband working ok anyone else having issue. 3 days without a paid service is totally unacceptable 

[MarkBailey1975]

Also spent hours trying to contact sky customer services can't get through to anyone 

[Ando24]

I've tried the reset process multiple times, several options on the thread with absolutley no joy at all. 

I'm getting nothing out of the TV. 

I do not use the 'PUCK'.

I have tried the vitrual assistant and phoning, both which were absolutley use less and basically told me to do the same thing as whats been mentioned in the thread. 

Any other suggestions? 

[GD1]

@MarkBailey1975  I have merged your post to this existing thread that is discussing the same issue.

If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers

Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

[Annie+UK]

I have moved your thread to a more appropriate forum

[Brian225]

Just spent 2 hours on the phone, holding on then talking to an agent. Puck now works and I'm watching the telly again. Its a software problem that stops the tv from recognising WiFi but Sky agent was able to talk me through the recovery process. So if you're without your service ring them up it'll take a few hours to resolve, enjoy your Sunday.....

[GJ67]

I am now on my third day without Sky TV.  All I need is an actual person on the phone to correct the 'postcode incorrect ' message so I can enter the code and get Glass TV back.  I am reading countless stories of being unable to speak to a tech support member.  I spent over two hours on the phone yesterday and am back on again today, with no response; in a supposed queue with a cycle of the same songs to pass the time, no numbering, no updates, not even a hint that someone will ever answer... Disgraceful 

[Cdrw111]

I am signed in but still.get the woops message. Cleared cache, cookies but still getting it. Tried ipda, Windows, android but no joy. 

[sledge01]

For anyone getting to the point where you just can't connect to the router I've tried dozens of times to connect with password, WPS & on Friday tried once with a Ethernet cable to no avail 

out of desperation today I tried with the Ethernet cable again & to my surprise it worked the following was how I did it

1/ I switched off the tv at the socket

2/ plugged in the Ethernet cable at the router then the tv don't know if that makes a difference but that was my process 

3/ switched on the tv at the socket, it then started the boot up sequence and eventually got the point where I had reset as if a new tv

4/ after I had got everything back up & running using the Ethernet cable I unplugged it from the tv then went into setting & set up connecting the wifi using my router password & everything back to normal now

hope this is of some use to other facing the same problem

[Terryannervin]

I have no sky tv and have not since 20.9.24 

[GD1]

@Terryannervin   If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers

Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

[Liz-m]

Hi had to go through reset process on Friday which was long winded and annoying but worked. Now my steaming pucks arent working again, this afternoon 12:25pm. The reset procedure wont work this time they pucks wont power on at all, not even whilst pressing down on the standby button. What else can I try?