Sky Glass Power up Issues 19-9-24

[cheapshades2012]

Now everything went back to the updating software...

This is the third time. So tired. Feed up.

Very unhappy with Sky.

[Ricardo414]

I try many socket on my flat nothing seem to work

[LeeBenton]

Cannot get sky stream to work. Internet fine

[Paul779]

I've tried the link to turn my sky glass on and still I've got nothing.

[Becky99problems]

Sky stream not working for 3 days. I've tried all the advice in turning on puck hold wait for white then coloured flashing lights nothing works. Been holding on sky helpline for 30 mins at a time now says remote control setup but steps don't work - does anyone have any idea what to do? Thanks 

[dave123432]

I am stuck with at the Sky pin page on updating my puck. I've unpluggged and all that and I still can't get past the PIN page. I've already spoken to Sky twice after waiting for an hour twice and still can't get my puck to work. Now I to its third day. Fed up. 

[Ricardo414]

my sky glass still plug in and no red light showing , it normally shows since friday morin no tele , ring sky tv was put on hold for about 45mins waiting for answer. two days no tele . when this system fix . I be going back to sky plus. not happy at all with sky money pay each month and recevcied crap serivce

[Schenk-37]

Hi 

I had to wipe my cookies/ history then log into my correct sky account. Are you sure you do not have more than one account with sky as I was trying to activate my sky glass account using my mobile account. I didn't realise I had 2 sky accounts with separate passwords 

[Jporch316]

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@Becky99problems wrote:

Sky stream not working for 3 days. I've tried all the advice in turning on puck hold wait for white then coloured flashing lights nothing works. Been holding on sky helpline for 30 mins at a time now says remote control setup but steps don't work - does anyone have any idea what to do? Thanks 

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It's not the white flashing lights .... you have to wait longer for the coloured flashing lights then let go 

[Ricardo414]

try that couple of tims nothing happen

[Ricardo414]

 hoping so cause i be there asking 

[Ricardo414]

just trying holding button again nothing happen no light showing  r flashing

[Flintbox]

For a big company and the price we pay, we should not be waiting this long for a fix to sky streaming. Appalling communications also what is happening.

[Chrismurr80]

But as they will undoubtedly say... "but you can watch skygo on another device so we don't have to refund you any money..."

[Fothergill1]

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@Flintbox wrote:
For a big company and the price we pay, we should not be waiting this long for a fix to sky streaming. Appalling communications also what is happening.

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@Flintbox for most people the issue was resolved yesterday morning.  This is a widespread issue but Sky have come up with a solution which works for most but it seems not all subscribers.  There is a very comprehensive thread at THIS location.  Have a look at the Answer (post 2) and follow the link to the next page and then select Glass or Stream and follow the recovery process.

Most people who have an issue seem to get stuck at either the PIN or activation steps.  If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds.  After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

It had me up and running again in just a few minutes.  Good luck.