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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by cheapshades2012 This message was authored by: cheapshades2012

Re: Sky Glass Power up Issues 19-9-24

Now everything went back to the updating software...

This is the third time. So tired. Feed up.

Very unhappy with Sky.

This message was authored by Ricardo414 This message was authored by: Ricardo414

Re: Sky Glass Power up Issues 19-9-24

I try many socket on my flat nothing seem to work

This message was authored by LeeBenton This message was authored by: LeeBenton

Sky stream

Cannot get sky stream to work. Internet fine
This message was authored by Paul779 This message was authored by: Paul779

Sky glass won't swith on

I've tried the link to turn my sky glass on and still I've got nothing.
This message was authored by Becky99problems This message was authored by: Becky99problems

Re: Sky Glass Power up Issues 19-9-24

Sky stream not working for 3 days. I've tried all the advice in turning on puck hold wait for white then coloured flashing lights nothing works. Been holding on sky helpline for 30 mins at a time now says remote control setup but steps don't work - does anyone have any idea what to do? Thanks 

This message was authored by dave123432 This message was authored by: dave123432

Re: Sky Stream Puck stuck on PIN reset

I am stuck with at the Sky pin page on updating my puck. I've unpluggged and all that and I still can't get past the PIN page. I've already spoken to Sky twice after waiting for an hour twice and still can't get my puck to work. Now I to its third day. Fed up. 

This message was authored by Ricardo414 This message was authored by: Ricardo414

Re: Sky Glass Power up Issues 19-9-24

my sky glass still plug in and no red light showing , it normally shows since friday morin no tele , ring sky tv was put on hold for about 45mins waiting for answer. two days no tele . when this system fix . I be going back to sky plus. not happy at all with sky money pay each month and recevcied crap serivce

This message was authored by Schenk-37 This message was authored by: Schenk-37

Re: Sky puck flashes white then turns off.

Hi 

 

I had to wipe my cookies/ history then log into my correct sky account. Are you sure you do not have more than one account with sky as I was trying to activate my sky glass account using my mobile account. I didn't realise I had 2 sky accounts with separate passwords 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Becky99problems wrote:

Sky stream not working for 3 days. I've tried all the advice in turning on puck hold wait for white then coloured flashing lights nothing works. Been holding on sky helpline for 30 mins at a time now says remote control setup but steps don't work - does anyone have any idea what to do? Thanks 


It's not the white flashing lights .... you have to wait longer for the coloured flashing lights then let go 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Ricardo414 This message was authored by: Ricardo414

Re: Sky Glass Power up Issues 19-9-24

try that couple of tims nothing happen

This message was authored by Ricardo414 This message was authored by: Ricardo414

Re: Sky Glass Power up Issues 19-9-24

 hoping so cause i be there asking 

This message was authored by Ricardo414 This message was authored by: Ricardo414

Re: Sky Glass Power up Issues 19-9-24

just trying holding button again nothing happen no light showing  r flashing

 

This message was authored by Flintbox This message was authored by: Flintbox

When will the outage be sorted, for an expensive item we are waiting to long.

For a big company and the price we pay, we should not be waiting this long for a fix to sky streaming. Appalling communications also what is happening.
This message was authored by Chrismurr80 This message was authored by: Chrismurr80

Re: Resetting sky glass

But as they will undoubtedly say... "but you can watch skygo on another device so we don't have to refund you any money..."

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: When will the outage be sorted, for an expensive item we are waiting to long.

Posted by a Superuser, not a Sky employee. Find out more

@Flintbox wrote:
For a big company and the price we pay, we should not be waiting this long for a fix to sky streaming. Appalling communications also what is happening.

@Flintbox for most people the issue was resolved yesterday morning.  This is a widespread issue but Sky have come up with a solution which works for most but it seems not all subscribers.  There is a very comprehensive thread at THIS location.  Have a look at the Answer (post 2) and follow the link to the next page and then select Glass or Stream and follow the recovery process.

 

Most people who have an issue seem to get stuck at either the PIN or activation steps.  If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds.  After it reboots you should be able to continue the recovery procedure.

 

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

 

It had me up and running again in just a few minutes.  Good luck.

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If my post has solved your issue please mark as an "Answer"
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