Sky puck light just flashing

[Operator2024]

Same issue for me too.  It's getting ridiculous now 😡. Sky need to sort this out.

[Ricardo414]

That's outta rubbish

[LOLO8]

Tried to restore several times following instructions but still puk won't switch on. There has been a notice since 19th that there is an outage in my area but still not fixed. That's 2 days without sky channels. How much longer I wonder. Still getting notice that there is no signal to pull???? Cannot get response from sky on phone. So anyone have any suggestions? 

[Charles571]

Pay a lot money for sky glass works all day then just stops working and won't load 

[Mark39]

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@Operator2024 wrote:

Same issue for me too.  It's getting ridiculous now 😡. Sky need to sort this out.

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If the recovery process isn't working for you, you'll have to call.

[Fothergill1]

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@Charles571 wrote:

Pay a lot money for sky glass works all day then just stops working and won't load 

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Hi @Charles571  This is a widespread issue but Sky have come up with a solution which works for most but it seems not all subscribers.  There is a very comprehensive thread at THIS location.  Have a look at the Answer (post 2) and follow the link to the next page and then select Glass or Stream and follow the recovery process.

Most people who have an issue seem to get stuck at either the PIN or activation steps.  If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds.  After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

It had me up and running again in just a few minutes.  Good luck.

[Ricardo414]

what if sky glass is three years old will they replace for new one???????

[Operator2024]

Yep done that, over 2  and a half hours on the phone today, yesterday over one and half hours. To be told nothing they can do, so what now. It's a serious joke tbh 😡

[Mark39]

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@Ricardo414 wrote:

what if sky glass is three years old will they replace for new one???????

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I don't believe that scenario has arisen yet. But if they were to replace it, it's very unlikely to be with a new one.

[Jporch316]

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@Ricardo414 wrote:

try that couple of tims nothing happen

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Pull your plug out

pressand hold the standby button on the bottom right  of the tv as you look at 

put the plug back in while still holding the standby button

keep holding the standby button until the light at the front of the tv starts flashing 

let standby button go 

follow on screen prompts 

[Dannyh35]

3 days now ive had that 'oops there is a problem' and can't reactivate it to watch! SKY is an absolute joke for the money it costs us!!

[Jporch316]

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@Dannyh35 wrote:

3 days now ive had that 'oops there is a problem' and can't reactivate it to watch! SKY is an absolute joke for the money it costs us!!

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You need to sign into your sky account with the correct sky id before you go to the activation page 

[TomCreswick]

My tv says it can't activate, try again later. Any suggestions please? 

[NeilM46]

I have Sky stream and can get the puck to restart using the info on the website. Think is now when it asks me to link my account using the code I go to sky.com/activate and it just shows there is a problem. Anyone else with same issue?. I was on hold with sky this morning for 1h 45 and when I eventually got through the agent just said I had to wait for it to be fixed and there was nothing that can be done

[Paul+Dray]

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@Dannyh35 wrote:

3 days now ive had that 'oops there is a problem' and can't reactivate it to watch! SKY is an absolute joke for the money it costs us!!

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Log in here first: https://www.sky.com/signin

Then do the activation here; http://sky.com/activate

Make sure you are logged in to the main Sky website. Just crossed my mind that some people may think logging in to this Sky community forum is the same thing. It's not, it's separate.