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21 Sep 2024 02:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@alenon wrote:Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?
When at the pin stage and it fails.
Power off your puck, leave off for a few minutes and repower.
It will continue, follow the instructions.
This has worked for many having a pin issue
21 Sep 2024 02:37 PM
Hi all
Been without 2 of my 3 sky pucks since thursday now been on the phone to sky (waited 1hr 43 mins) to run me through what i had already done with an apology to say there working on it !!! tried contacting them several times since and been cut off both times surely this is a joke someone must know whats going on ?
21 Sep 2024 02:37 PM
Tried doing as the link suggests but had the "ops couldnt update software, try again" message, no activation code etc, have tried again and now its stuck on 0% for the last 10 mins....
Sky - will there be compensation for not being able to access sky tv for the last 48 hours?!?
21 Sep 2024 02:37 PM
Posted by a Superuser, not a Sky employee. Find out more@Brady3 The Oops error message is the response to trying to access the activation page without being signed into your MySky account at www.sky.com
If you believe you are signed in then sign out and back in again.
Also if you are asked to enter a PIN do not do so but switch off your Glass or Puck at the wall socket for a few seconds and then switch it back on to reboot. You can then continue the recovery process.
Good luck.
21 Sep 2024 02:39 PM
Posted by a Superuser, not a Sky employee. Find out more@alenonWhen asked to enter a PIN ignore it and switch the puck off at the plug and then switch it on again after about 30 seconds. The puck will then reboot and you can continue with the recovery process.
Good luck.
21 Sep 2024 02:39 PM
Hasn't worked for me urgh
21 Sep 2024 02:47 PM
did you ever get this resolved Theo? we are having this exact issue after moving from Sky Q to Sky Stream and while the first puck was automatically setup we've never been able to activate the other due to this very issue. Unfortunately we recently reset the puck that worked and it needs activating against the account again and it fails. 5+ hrs of calls with Sky and the staff we've spoke to there cannot figure out how to fix it despite being passed around 3 different people.
21 Sep 2024 02:48 PM
Posted by a Superuser, not a Sky employee. Find out more
@billsboro wrote:Hi all
Been without 2 of my 3 sky pucks since thursday now been on the phone to sky (waited 1hr 43 mins) to run me through what i had already done with an apology to say there working on it !!! tried contacting them several times since and been cut off both times surely this is a joke someone must know whats going on ?
This is the resolution that works, that you have to do.
Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky.
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
21 Sep 2024 02:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@Cath581 wrote:Hasn't worked for me urgh
Not sure what has not worked.
This is the resolution that will resolve the issue you have to do.
It will not come back on unless you do this.
Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky.
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
21 Sep 2024 02:50 PM
trying to link account and can't get past the postcode
21 Sep 2024 02:53 PM
I do this, i get to the pin stage, i do not enter it, i turn it off, it starts all over again and then gets to the pin stage again... **bleep** now!
21 Sep 2024 02:55 PM
Sorry, but this doesn't work
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
21 Sep 2024 02:56 PM
Mine just flashes red yellow and does not change. When you release the power button it continues to flashred yellow and then will just go blank
TV says no signal received
21 Sep 2024 02:56 PM
Posted by a Superuser, not a Sky employee. Find out more
@dzy82f wrote:Sorry, but this doesn't work
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
Where is it failing for you
21 Sep 2024 02:57 PM
nothing works
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