Sky.com/activate not working

[James295]

did you ever get this resolved Theo? we are having this exact issue after moving from Sky Q to Sky Stream and while the first puck was automatically setup we've never been able to activate the other due to this very issue. Unfortunately we recently reset the puck that worked and it needs activating against the account again and it fails. 5+ hrs of calls with Sky and the staff we've spoke to there cannot figure out how to fix it despite being passed around 3 different people.

[lettice]

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@billsboro wrote:

Hi all 

Been without 2 of my 3 sky pucks since thursday now been on the phone to sky (waited 1hr 43 mins) to run me through what i had already done with an apology to say there working on it !!! tried contacting them several times since and been cut off both times surely this is a joke someone must know whats going on ? 

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This is the resolution that works, that you have to do.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[lettice]

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@Cath581 wrote:

Hasn't worked for me  urgh

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Not sure what has not worked.

This is the resolution that will resolve the issue you have to do.

It will not come back on unless you do this.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[david1621]

trying to link account and can't get past the postcode 

[Buntyg24]

I do this, i get to the pin stage, i do not enter it, i turn it off, it starts all over again and then gets to the pin stage again... **bleep** now! 

[dzy82f]

Sorry, but this doesn't work

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Jporch316]

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@dzy82f wrote:

Sorry, but this doesn't work

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

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Where is it failing for you 

[billsboro]

nothing works

[Jporch316]

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@Buntyg24 wrote:

I do this, i get to the pin stage, i do not enter it, i turn it off, it starts all over again and then gets to the pin stage again... **bleep** now! 

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Dont just turn it off pull the plug from the power and leave it for a minute 

[Pellet-37]

Hi folks,

I've had the problems with sky glass not starting. I followed the instructions to press on the standby button then to keep this pressed while re powering the tv. This worked then I had to re register to activate my sky account given a http link. When you do this then I get a message to call in for an operator. I've spoken to 3 separate operators at sky who state they have no knowledge of glass and to wait till fault is fixed so no tv since Thursday. 

[Susanne6]

All working now thank you done what it said 

[Daleant]

I was getting the Opps message on the activate page, I had to call sky support, took just over an hour to speak to someone but it was a good call. 

Turns out they had 2 email addresses that was causing my Opps message, got that sorted but then I had a PIN issue that they also sorted.

I would call support, takes a while but it was worth it

[dzy82f]

I used an ethernet connection to force a software upgrade but I can't get a white light when I try to power on or use the home button. Interestingly, the remote will switch the TV on but not the puck.

[Dave+1234567890]

Anyone had problems recoding there sky q remote to the pucks word ok before the problem with sky glass 

[lettice]

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@dzy82f wrote:

Sorry, but this doesn't work

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

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This is the resolution that Sky have sent out and works.

It has worked for lots of Sky customers on here over the last three days to resolve the issue.

Follow the procedure exactly as described for in post 2 of this thread.

If you hit any problems during it like activation issues or pin issues, look at the other posts in this thread or come back here to be helped further.