Sky Glass Power up Issues 19-9-24

[Dave+1234567890]

Anyone had problems recoding there sky q remote to the pucks word ok before the problem with sky glass 

[lettice]

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@dzy82f wrote:

Sorry, but this doesn't work

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

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This is the resolution that Sky have sent out and works.

It has worked for lots of Sky customers on here over the last three days to resolve the issue.

Follow the procedure exactly as described for in post 2 of this thread.

If you hit any problems during it like activation issues or pin issues, look at the other posts in this thread or come back here to be helped further.

[Campervan20]

Have sky with mini box puck comes on to saying no signal then turns it of

[lettice]

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@dzy82f wrote:

I used an ethernet connection to force a software upgrade but I can't get a white light when I try to power on or use the home button. Interestingly, the remote will switch the TV on but not the puck.

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Can you expand your query  a bit further. not sure what you have so far tried?

Have you tried the following;

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Operator2024]

I have exactly the same issue , been on the phone waiting to speak to someone for over 2 hours today.  It's seriously not good enough.  Even the voucher they used for the sky store as a gift for the issues has an error 😡

[TD79]

I have followed the procedure exactly as stated, word for word.

I get to the link your account, go to sky...activate,

Code accepted but glass still stuck on the same page.

Any ideas?

[Peter261]

My glass tv has frozen after a reboot have had nothing for 2 days can anyone help 

[Operator2024]

This has not worked sadly

[Operator2024]

Have been trying but just stays white, then back to no signal

[Fothergill1]

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@Dave+1234567890 wrote:

Anyone had problems recoding there sky q remote to the pucks word ok before the problem with sky glass 

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@Dave+1234567890  I use a Sky Q remote as a secondary remote but since the update a couple of months ago you can no longer pair the Q remote to Glass/Stream with bluetooth.  It only works in IR mode.

Since the recent Sky outage the Sky Q remote still works perfectly well in IR mode.

[kharis]

Have followed your instructions several times and it still does not work.  Tried phonecalling for assistance but after 35mins got dumped off. Is this problem EVER going to be SOLVED. Gutted I ever bothered with Sky Glass.

[Leestenning69]

My sky puc comes on then switch's off please can sky sort this out

[lettice]

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@Operator2024 wrote:

I have exactly the same issue , been on the phone waiting to speak to someone for over 2 hours today.  It's seriously not good enough.  Even the voucher they used for the sky store as a gift for the issues has an error 😡

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This is the resolution that works, that you have to do.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Prossi14]

The puck is flashing white, sky wording comes on screen for a few seconds then goes black and the puck goes to solid white. Have done the reset and nothing will get it to go further than white sky letters on black background. 

[Prossi14]

Same here , did you get a resolution