Sky Glass Power up Issues 19-9-24

[lettice]

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@Nix37 wrote:

@lettice Ive tried many different broswers, cleared cache etc and still cannot activate.  I tried with a different account that didnt have sky stream and cant get to activate screen on that but obviously cannot use that account.  Its utterly infuriating at this point!

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Understand, as we have seen many on  this having problems with the activation page.

We are not sure why it works for some easily and not so for others.

Try the following, even if you have:

Can you log into your Mysky account webpage page ok or even go to Sky.com and login there.

If you can keep that logged in.

Open another tab on the same browser and manually type in either of the urls, the one shown on screen during the process or the one below, with the http:// 

https://www.sky.com/productsettings/streaming-tv/activate

Maybe even try it on a 4g mobile phone connection,  so not connected to your home wifi.

[Tj6644]

Think Sky should at least up date message on there phone . I have tried calling for two days on hold for over 2 hrs gave up in end . Think reimbursement is need for lose of tv . 

[Lesley07]

Hi

I I have done that but nothing is happening .Ive put my data on my phone and allowed others to join . What am I looking for on the Network setup

thanks

[susan110]

i've tried everything sick of putting in my wi-fi password but l have a multi room connected and it brings on sky no trouble l think the sky app inside the glass tv as gone down

[Jonathanphillip]

Exactly that still got the code link nothing as of yet still not working I'll give them till Monday next week and try ringing sky again @Kdoodle 

[Kdoodle]

No. Not happening 

[Kdoodle]

Good luck Jonathan. ..frustrating as some suggestions work for some and not others! 

[Steve+Tynan]

Yes, 3 days and nothing. I've re set and filled all instructions. Will not turn back on

[SteVan171]

Same here gone in Navan

Since Thursday night

Phone says sorry call back Monday there's an issue in your area

Time to give Vodafone a shout not good enough not even an email to let you know  what's happening 

[Lynz12345]

I know a lot of sky glass customers don't have it just now. I've tried every avenue for some information & every one of them send me to the same help page which does absolutely nothing to fix the problem. Has anybody had any luck getting onto a human to find out what's going on & how much longer its to be off

[susan110]

can't anyone from sky tell you properly what's going on 

[MCleaver89]

Stability issues, and checked speeds and equipment and its showing an issue, but also I understand there's outage in the area any indication of when it's going to be fixed??

[B_har]

Exactly the same with me 

[Shannon87]

I'm on day number 3 now of no TV, keep getting to the stage of 'you're now connected' and then the TV just freezes 

[Fothergill1]

Thank you @horace It's good to know that some people appreciate the effort 👍

Unlike the anonymous poster who said amongst other things (excuse the cut & paste) "I am writing this to help others that may be having this issue as the self-described superSkynerds, or whatever they are called, are gaslighting the lot of you with their inane and self-important posts."

I was somewhat disheartened after reading that and haven't helped anyone on this thread since. But seeing you post has encouraged me again 😀