sky glass

[susan110]

can't anyone from sky tell you properly what's going on 

[MCleaver89]

Stability issues, and checked speeds and equipment and its showing an issue, but also I understand there's outage in the area any indication of when it's going to be fixed??

[B_har]

Exactly the same with me 

[Shannon87]

I'm on day number 3 now of no TV, keep getting to the stage of 'you're now connected' and then the TV just freezes 

[Fothergill1]

Thank you @horace It's good to know that some people appreciate the effort 👍

Unlike the anonymous poster who said amongst other things (excuse the cut & paste) "I am writing this to help others that may be having this issue as the self-described superSkynerds, or whatever they are called, are gaslighting the lot of you with their inane and self-important posts."

I was somewhat disheartened after reading that and haven't helped anyone on this thread since. But seeing you post has encouraged me again 😀

[lettice]

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@Jackie114 wrote:

This doesn't even work, there is no red light on the sky TV at all there is power because the light on the microphone button is on but there is no red light and nothing coming on, so it won't even let you reset it on this stage, this is pathetic. Why can sky control if the TV comes on at all anyway? We can't even connect devices to hdmi and play anything. 

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@Jporch316 

As a Sky Glass owner (I'm only have pucks), is this red light more of an issue for this customer?

[Pat+Maxim]

I have not been able to get sky glass to load for two days and tried all the fixes. No one will speak to me Sky I have waited over 2hours in a queue twice. This Service is awful. 

[Kyle26]

I have three WiFi and is working on my fire tv and phone but my sky pick won't connect I've tried to reset the puck and my WiFi and I know the WiFi ain't the problem anyone else dealing with this

[Tinae]

Hi my sky glass won't turn on, I've turned of off and held the side button reset the remote left it but still nothing ? Anyone ? 

[Jporch316]

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@lettice wrote:

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@Jackie114 wrote:

This doesn't even work, there is no red light on the sky TV at all there is power because the light on the microphone button is on but there is no red light and nothing coming on, so it won't even let you reset it on this stage, this is pathetic. Why can sky control if the TV comes on at all anyway? We can't even connect devices to hdmi and play anything. 

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@Jporch316 

As a Sky Glass owner (I'm only have pucks), is this red light more of an issue for this customer?

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Hi had a red light on one of my sets but no lights on the other. Both of them worked following the recovery process 

the set with no lights took a little while longer holding the reset button before the flashing led appeared 

others have reported pulling the plug for a while forced the red light on 

[lettice]

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@Jporch316 wrote:

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@lettice wrote:

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@Jackie114 wrote:

This doesn't even work, there is no red light on the sky TV at all there is power because the light on the microphone button is on but there is no red light and nothing coming on, so it won't even let you reset it on this stage, this is pathetic. Why can sky control if the TV comes on at all anyway? We can't even connect devices to hdmi and play anything. 

---

@Jporch316 

As a Sky Glass owner (I'm only have pucks), is this red light more of an issue for this customer?

---

Hi had a red light on one of my sets but no lights on the other. Both of them worked following the recovery process 

the set with no lights took a little while longer holding the reset button before the flashing led appeared 

others have reported pulling the plug for a while forced the red light on 

---

@Jackie114 

Can you try the above, hope it helps you.

[Laura249]

Having issues with the link your account stage on sky glass. When we enter the code on the sky.com/activate

Site it says oops there is a problem. 

[Lesley07]

I am trying the mobile hotspot and it isn't connecting to the internet although it is connecting to my iPhone any suggestions please 

[horace]

@Fothergill1

Funnily enough, it was that very post that made me realise that you guys weren't getting the praise you deserve.

In any case, there's really no excuse for rudeness. 

Keep up the good work, it is indeed appreciated. 

[Operator2024]

One of our puk's has had no signal since Thursday.  We thought totally unrelated to the Sky glass issues and a coincidence.  As the main Sky glass is working as is the other puk.  Sky have no idea either and the recovery process is not working.  Anyone any ideas please.  Many thanks.