Sky Glass Power up Issues 19-9-24

[Jporch316]

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@docer64 wrote:

@lettice do you know of a work around for being unable to proceed past the link your account screen? I am able to input the code via a web browser and submit but it does not effect the tv.

Tried factory resets, restarts, hard resets but no joy.

Thanks

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Can you try a browser on a different computer or mobile ? 

[docer64]

@Jporch316  Yep, tried 3 different browsers on phone and laptop. Used incognito on chrome, 4G on my phone, as well as WiFi. Literally tried everything I can think of.

[lettice]

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@docer64 wrote:

@lettice do you know of a work around for being unable to proceed past the link your account screen? I am able to input the code via a web browser and submit but it does not effect the tv.

Tried factory resets, restarts, hard resets but no joy.

Thanks

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When you put in the code, there is a some kind of back key if I remember right on the page ( not the browser back key),  try that.

or try the activation using another browser or device .

Yiu could also try this alternate link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[DanJC1975]

@lettice Have done this multiple times

[Bargate]

Same issues.  Re loaded sky software as advised. I have a "device PIN number" to connect to my account. Circulating between the oops message and being stonewallled by Sky call centre.  Not sure what to do next. The automated message says the "engineers are working on it."  Frustrating!  

[docer64]

@lettice I have unfortunately attempted all of the suggestions below to no avail.

[R1char8]

@lettice Have tried again this morning following all the advice closely including restarting my router, exchanging cables, but the process does nothing, the led never flashes and the set never powers on.

[Themuts]

Are sky compensating us for this

[mmmmmmxox]

no, it hasn't been working for me!

[Jporch316]

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@docer64 wrote:

@Jporch316  Yep, tried 3 different browsers on phone and laptop. Used incognito on chrome, 4G on my phone, as well as WiFi. Literally tried everything I can think of.

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Can you start the recovery process again from the beginning ? Do you have more than one sky account ?

[docer64]

@Jporch316 I have completed the recovery process multiple times with no joy. Unfortunately, I only have one account.

[Kay0x]

Sky stream has been off for 3 days, any update on how long it's going to take to fix? Chorley area 

[Dazzasky]

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@Themuts wrote:

Are sky compensating us for this

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For what? You have posted in a thread from May @Themuts

[chellebelle1]

i have tried multiple times and with multiple browers and still not working sky are no help and we are paying for services we can't even use my account shows i have an active puck and can't activate puck so confusseing and irriating now and sky just say keep resetting it will work fed up of trying now when are sky going to take responsiblity and sort this problem out for eveyone as what they tell you doesn't work for everyone

[Scors]

Hi all,

My sky glass tv has stopped working, ive tried all the normal reboots and nothing works,I still have a backlit on for the remote and new batteries,so that's not the problem. 

The standby light is not showing on the tv, it's been unplugged overnight but still nothing.

Any ideas would be welcome