Sky Glass Power up Issues 19-9-24

[Anita35]

My TV has been down since Thursday and still not working, can't get through to anyone!!!!

[caesarome]

@diyon39_ 

Sky Go isn't an app on a TV so what service do you have, is this Sky Glass by any chance, if not is the Sky Q or Sky Stream ?

[Kirby+Grip]

@Louisa801 

I'm absolutely drained tried everything live chat sent me to setting done all instructions then they were gone off line. Have been trying all day telephone, linking etc etc at my wits end 

!!

[Daniel0210]

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@NA21 wrote:

I should expect to receive a text message or an email about the issues that sky is working to resolve 

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@NA21 

Sky do not send texts of emails about such incidents. 

[PJ26]

Hi, Sky Glass frozen on "You're now connected" after resetting (have done around 10 times). Any ideas? Thanks

[diyon39_]

Sky Stream, apologies.

My Sky go app on my mobile device is working

[Juli2]

I've reset my sky glass but now it won't connect to the broadband router. Have tried several times yesterday and today. Does anyone have any suggestions please?

[Kdoodle]

Hi

is the sky streaming service still not working?  I can't connect even when I get a verification code sent to me in order to connect? 

[Diane78]

Sky been off all day, I have re booted so many times 

[Dannyh35]

I phoned earlier and they asked me to reset all my sky stream and talked me through it, but then tried to reactivate it and the website won't work! Haven't had any TV since yesterday and can't even get through to them!! Absolute joke!!!

[Matt02021]

I've just made an official complaint on their website.

(removed)

If there is one thing I cannot stand, is not being told what the issue is? I understand things can happen and connections can go down, but to not say anything to your customers, about what is the cause of the issue? Is a lack of customer service, and respect to us all 

Moderator note: Removed campaigning.

[Silver5]

Tried resetting several times following the advice given, it works everytime but it gets stuck on the pin enter screen every time. Regardless of whether i enter the correct pin or reset it and enter a new one it says it is the incorrect pin, I've also noticed the attempts do not change even with multiple tries above 3.

[tlsdbb]

My sky stream not working along with everyone else..Tried to reset as per instructions but now stuck on pin reset...put in old number -not working.. reset password - not working.....fed up now

[Anonymous]

Yes - I am also having this issue.  The activation link does not work and I get a message that says "Oops Somethings Wrong" and to call Sky (which has been a complete waste of

time so far).

I also being constantly asked to enter my eircode so that they can "locate my account", but might be an issue in Ireland only.

[Ry881]

Sky puc not working since 7am