Sky Puck & Sky Glass Power up issues 19-9-24

[Buck26]

Will be all be receiving a refund? I appreciate stuff happens but when it's sky glass and the puck you can't watch a thing as it's all streaming! We've had no tv since 5pm yesterday it's now 10am and it's still not back on. 

[Van24]

That worked I am back up and running 

[Maltster1]

This is exactly what mine did last night - I preserved this morning by pressing the reset button on the side of the tv for at least 60 seconds and then followed instructions on screen. Eventually works for me, hope it does for you.

[Super+Anthony]

@Dazzasky Done all that

[Van24]

I am back up and running 

[Denise555]

It's let me activate now but I'm back to won't accept pin ! This is a nighmare 

[Emmac537]

I managed to get it back on this morning! Thanks 

[Kezzalar]

Mine has done factory reset, I've paired the remote now it can't connect to the broadband router. Thoughts anyone?

[Storno]

I've done the Sky Glass TV reboot.

On the Sky Puck TV I have the same white Sky logo, the Puck flashes then switches off and the TV shows "no signal". That repeats every 30 seconds or so.

Been the same since early yesterday evening (19th Sep).

I live in a GU postcode.

[84sammy]

Sorry just read and it was not a sky engineer it was advise from mark goldsmith thank you mark your advise had been blooming a god send 😊

[Danielle19887]

It doesnt even give me instructions. It just does it itself 🫣

 

[Cflattery]

Have tried this a few times at one point the sky logi came up on the screen but now screen is black again 

[srad111]

Its Crazy to think this is going on in multiple countries and with  a large number of customers, for me its not about the fact there is a problem but that 18 hours later there is not a simple email to customers to say hang in there were sorting it out and here are a few suggestions for rebooting or whatever

[RonGed]

I just comeback to Sky atV after long years,  but this is not acceptable please check and fix now, what a waste of money again...

[METROBOY]

I presume that effected customers will receive compensation.