Sky Puck & Sky Glass Power up issues 19-9-24

[PSC133]

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@Denise555 wrote:

Now it won't let me activate says error 

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Make sure that you are logged in your Sky account otherwise the activation will fail.

[kw41]

i havw turned my tv off as normal last night and then by the wall, i have come down this morning to turn it on and it is just pulsating a red light at the bottom. I havw tried turning it on from the remote and the side of the telle, I have also unplugged it completley from the wall and power point for 10 min and still nothing ? 

[JPCQ]

@Tammy28 good luck - I've had to go back to work as working from home!

[Maltster1]

As everyone seems to be suggesting, try pressing the reset button on side of tv for at least 60 seconds then follow the on screen instructions, didn't work last night but does now.

[RS1970]

Just rebooted again and is now all working fine!

[Danielle19887]

Im having the same issue

[Sjs1]

New Sky Glass installation on Tuesday. This morning nothing! Won't turn on at all! And yes, I've followed all the advice about remotes and powering off and on again! Clearly a major outage! Interestingly, although some report problems with pucks ours are all fine. 

[Paul471]

Just done that and nothing!!

[Shellcrell28]

My sky glass I now back up and working, knock TV off at wall, push power button on right hand side, keep pushed in knock TV back on at wall, started up had to reset remote and active TV, good luck everyone, sky customer services were no help at all and agree we should be compensated for this 

[johnjpauljohnpaul]

How do  I find out what my PIN is? 

The trouble will following these instructions is they assume you know stuff which many  of us dont...

[Helen105]

Again  just tried the holding  button  down for 4 minutes  and not a thing happened  

[84sammy]

My Tv would not work, showing no red light so I changed the fuse nothing I thought I was in for an expensive day as it's run out of insurance and my Tv is still not paid for 

followed the instructions from the top of the pay from the sky engineer to rest the telly and thankfully it has worked for me 

I did not realise it was like a computer 😜 

[Buck26]

Will be all be receiving a refund? I appreciate stuff happens but when it's sky glass and the puck you can't watch a thing as it's all streaming! We've had no tv since 5pm yesterday it's now 10am and it's still not back on. 

[Van24]

That worked I am back up and running 

[Maltster1]

This is exactly what mine did last night - I preserved this morning by pressing the reset button on the side of the tv for at least 60 seconds and then followed instructions on screen. Eventually works for me, hope it does for you.