This discussion topic has been answered Discussion topic: Subtitles (or lack of) on UHD programmes
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Message posted on 01 Dec 2022 12:18 PM
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Re: Sky Glass - Subtitles unavailable for UHD AND HD programmes
Sky have not been providing subtitles for UHD content since 2017 when the service was first launched. Sky have over 6 years of customer complaints regardnig this issue and have ignored each complaints.
There is absolutely no technical barrier or issue to make subtitles availabe on UHD content. Sky have elected to ignore and dissmiss.
Individuals that have sensory hearing loss, partial hearing loss or other hearing conditions that impare speech recognition or restrict the ability to process sounds.
Each and everyone of the conditions, plus many more are all classed as a form of disability. The individuals who suffer from these conditions rely entirely on subtitles to fully enjoy and appreciate content.
For some reason Sky are under the illusion that subtiles are a perk or a bonus - I have never known an organisation that has demonstrated such arrogance and utter disregard for such a prolonged period of time - Over half a decade!!
This basic accessibily is provided by default on all major streaming services. Services that entered the market years after Sky but had subtitled UHD content from day one.
I struggle to find words in any language to describe the treachory and disgust that is felt by those who rely so heavily on subtitles. Sky's unyeilding stance over the years serves only to confirm an organistaion that is deviod of any shame or self respect.
In any event it takes a special bunch of degenerates and low lifes to deliver a truly rotten service.
Message posted on 14 Dec 2022 08:24 PM
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Still no subtitles on sky Q uhd
I've just raised a complaint to sky as still no subtitles on uhd channels . Quite embarrassing as Apple TV +. Netflix , Amazon prime , paramount+ all have it .
Message posted on 15 Dec 2022 09:19 AM
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Re: Subtitles (or lack of) on UHD programmes
Hello Everyone
Thank you for your posts regarding this issue.
We have a project in progress to improve subtitle coverage across our content, and this includes subtitles for On Demand UHD content. This is expected to be available to customers from Summer 2023. While not yet in UHD, we do now subtitle 100% of programmes on all Sky Cinema and Sky entertainment channels.
Kev
Community Manager
Message posted on 15 Dec 2022 02:00 PM
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Re: Subtitles (or lack of) on UHD programmes
Does this include retro subtitling existing shows like The Midwich Cuckoos and Lucky Man which were your own shows?
Ultrafast Full Fibre Broadband
SR203 Router
Message posted on 15 Dec 2022 10:38 PM
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Re: Subtitles (or lack of) on UHD programmes
@KevNewMedia I'll take your post with a pinch of salt and a large dollop of hope. Many projects can be in progress - it doesn't mean that they are ever completed.
Will only believe it when I see a magical post that says:
*******"UHD SUBTITLES LIVE!"***********
Message posted on 16 Dec 2022 08:57 AM
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Re: Subtitles (or lack of) on UHD programmes
@Witchypool wrote:
Does this include retro subtitling existing shows like The Midwich Cuckoos and Lucky Man which were your own shows?
That's correct @Witchypool
Kev
Community Manager
Message posted on 17 Dec 2022 06:36 PM
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Re: Subtitles (or lack of) on UHD programmes
Just checked the UHD version of Midwich Cuckoos NO SUBTITLES so when is this happening?
Just another promise broken.
Ultrafast Full Fibre Broadband
SR203 Router
Message posted on 17 Dec 2022 06:41 PM
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Re: Subtitles (or lack of) on UHD programmes
@Witchypool wrote:
Just checked the UHD version of Midwich Cuckoos NO SUBTITLES so when is this happening?
Just another promise broken.
"There is a project in progress", which suggests it has not been completed yet
Message posted on 17 Dec 2022 07:46 PM
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Re: Subtitles (or lack of) on UHD programmes
@Witchypool wrote:
Just checked the UHD version of Midwich Cuckoos NO SUBTITLES so when is this happening?
Just another promise broken.
Perhaps you missed @KevNewMedia's post?
Message posted on 17 Dec 2022 08:04 PM
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Re: Subtitles (or lack of) on UHD programmes
@Witchypool - if you're feeling like me, vote with your wallet- if UHD hasn't got subtitles don't pay for UHD. I cancelled my subscription and to be quite honest I can cope with Sky programmes in HD until they finally manage to get their act together. If you go to settings you can default to HD and get subtitles with Midwich Cuckoos etc.
Message posted on 04 Jan 2023 12:06 PM
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Re: Subtitles (or lack of) on UHD programmes
Unfortunately not good enough frankly even embarrassing . If you want to be a serious streaming contender to the likes of Netflix , Amazon Prime, Apple+ , Disney+ should have happened a long time ago.
Message posted on 24 Mar 2023 06:58 PM
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Re: Subtitles (or lack of) on UHD programmes
A simple but obvious answer. We really should all have done this. Why pay for nice football pictures when you can't here dislogue on many dramas.
Message posted on 23 May 2023 01:58 AM
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Can't believe that with all the technology at Sky's disposal why you can't het subtitles on UHD??
Need a tech boffin from Sky to explain. If you say you're working on it that's been the same answer for the last 3 years at least!!
Message posted on 23 May 2023 05:49 AM
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Re: Can't believe that with all the technology at Sky's disposal why you can't het subtitles on UHD?
I have moved your post into a thread on this subject. Please see the post currently showing as the answer.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 09 Jun 2023 04:12 PM
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Re: Subtitles (or lack of) on UHD programmes
It was said UHD subtitling was expected in summer. It's now June. Is this summer?
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