My sky asking for postcode and sky vip not working

[bev25]

Is there a resolution to this? Someone please help! How do you get past the postcode page?! How does no one know?

[Tom-W19]

Thanks for escalating. We've sent an invite to @Will9715 and @bev25.

[SJ30]

Hello. I am trying to set My Sky up but it won't let me enter my postcode. It just tells me an error occurred and won't let me enter anything. Please help me. Thanks

[caesarome]

@SJ30 

Have you made sure that after entering your password there is nothing else entered like a full stop ?

[SJ30]

Thanks for getting  back to me. I've checked and all that I've entered is my password. 

[caesarome]

Sorry, I meant to say postcode, is there nother entering after the postcode like a full stop or an extra space ?

[SJ30]

I've entered  the postcode with and without the space. I haven't used a fullstop etc.

Thanks

[caesarome]

@SJ30 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @SJ30.

[JamesP-]

We are having same issue postcode entered everyway won't come off the enter postcode screen. Postcode entered is correct checked on details on Tv but just stuck

[caesarome]

@JamesP- 

What are you trying to do and is this Sky Glass related because if it is you are having a different issue to everyone here who are you using the MySky app on their mobile devices.

[JamesP-]

It's on the my sky app log in, sky id entered password then next screen is please enter postcode. Correct postcode entered. But it keeps saying entered incorrectly. Tried to reset password etc to see if it was our fault and still get back to the please enter postcode after log in. Cannot get to another screen just won't let you continue !

[caesarome]

@JamesP- 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Lisa-P1987]

Thanks for escalating this. We’ve sent JamesP- an invite to chat.