My sky asking for postcode and sky vip not working

[caesarome]

Do you have the option to enter your account number instead ?

[Kimmy39]

I'm having the se issue can't log in on sky app just asking for postcode and nothing else is happening 

[Pjmasks23]

Hi did you resolve this issue? I'm having the same problem

[MarkDalton1]

good Morning all, 

i am having the same problem, My Sky app stopped working, and is asking me to get things set up. goes to find your account and enter the postcode, nothing happens when you press continue. 

please help, i have done all of the clearing of cache, deleted app etc etc 

would be really good to see the solution posted 

thanks

[Mick+Lawson]

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@WEB22 wrote:

My sky app keeps asking for my post code to find my account but when I enter it nothing happens and I can’t access my sky vip

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That's exactly the problem I am having 

[Daltzsnr]

Hi There 

No, it only asks for a postcode, no option for account number 

thanks 

[inkedsin]

I have been trying to take advantahe of the AppleTV+ 6 months free offer but I have the same issue.

[inkedsin]

Still having the same issue and no reply. Is there a way to escalate this? 

[caesarome]

@inkedsin 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you inkedsin. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Nicky0305]

I have the same problem 

[caesarome]

What same problem @Nicky0305 , can you post what is happening ?

[Nicky0305]

I can log into my sky app but when I put in my postcode it just stays on that page and doesn't move forward to let me access my sky account

[caesarome]

Have you tried rebooting your device or deleting the app then rebooting before installing it again ?