My sky asking for postcode and sky vip not working

[Mick+Lawson]

Hi,

Nothing has been working, it still just keeps saying invalid postcode. But it's the correct postcode.

Tried to enter with and without space no good. 

Can someone explain why this has changed and isn't working. I used to like sky vip. 

🙁

[caesarome]

@Mick+Lawson 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Nicky0305]

@caesarome yes I have several times

[Tom-W19]

Thanks for escalating. We've sent an invite to Nicky0305.

[Mick+Lawson]

Can a Sky person contact me to resolve this issue please 

[Addie15]

Update-For this matter to be fully resolved we have advised to call our dedicated team. Hence, we are closing this session. Please do not hesitate to reach out if there is anything else I can do for you today. Thanks.

[Nicolahou]

This has also been happening with my App and I can't get on to sign the credit agreement for sky glass, this has pushed my delivery date further and further back. I have tried the online website also and still not able to get on to sign the credit agreement. I have tried all the formats to enter my postcode but it still glitches. @Addie15 @Tom-W19 

[JmanUK]

Hello, I have the same issue, can someone help please as I am not able to sign into the my sky app, thank you. 

[caesarome]

@Nicolahou @JmanUK 

To get you some help with this I have escalated your posts to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Nicky0305]

if you have sky glass it's a nightmare I still can't get mine to work and have to logon online

[Tom-W19]

Thanks for escalating. We've sent invites to Nicolahou and JmanUK.

[j01939]

im having the same issue i put the postcode in and nothing happens doesnt even give me feedback to say if its an invalid postcode

[Adammoog]

Trying to login into my sky app but it is unable to find my postcode.

[Will9715]

I am having the same issues, i have just become a sky customer and when making my sky ID I enter my email and password and it asks me to enter my postcode. I enter my postcode with a space and without a space and have pressed confirm and nothing happens. Due to this I can not link my sky ID  to my address. Please help ASAP as this has been ongoing for two months

[caesarome]

@Will9715 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.