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Discussion topic: Texts not coming through for 2 step verification

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This message was authored by cm1980 This message was authored by: cm1980

Re: 6 digit verification code is not being sent to my phone so i can't access my emails

Same I run a test with my mobile provider and they sent  a verfication coe to my phone and received this without issues. Just seems to be Sky, are they sending these codes, do they have an issue? Sky can you please respond? 

This message was authored by SB987 This message was authored by: SB987

Re: Texts not coming through for 2 step verification

Same here.

tried to log in yesterday PM. Havent received any texts despite multiple attempts.

so ended up using my recovery code to disable.

Thought id try re-enable is but the link doesn't seem to work. ..... AND doesn't seem like the brightest idea until it is fixed if folk are still having the problem. 

This message was authored by Mark39 This message was authored by: Mark39

Re: Texts not coming through for 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

I've alerted Sky to the problem.

 

For those who did as Sky recommended, and kept a separate note of the Recovery Code which was displayed on screen as well as being sent to your email account, you can use it to disable 2 step login.

This message was authored by plane158 This message was authored by: plane158

Re: Texts not coming through for 2 step verification

me too ! recovery code NOYT sent to my Mobile ! has worked in the past.

This message was authored by caesarome This message was authored by: caesarome

Re: Texts not coming through for 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

A possible way round this is to set up your emails via an email app or program like Outlook as you should still be able to access them via this way.

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This message was authored by Kar This message was authored by: Kar

Re: Not receiving verification codes and cannot access my emails

Hi I can't access my emails as of last night, did you resolve this?

 

This message was authored by cm1980 This message was authored by: cm1980

Re: Texts not coming through for 2 step verification

Tried to setup via outlook app, same issue .... sending code to mobile number ******1234

This message was authored by cm1980 This message was authored by: cm1980

Re: Texts not coming through for 2 step verification

and still no verification code received. 

This message was authored by stradbroke This message was authored by: stradbroke

Re: Texts not coming through for 2 step verification

I think Sky are a joke especially if you try to talk to them.

I have 2 computers and cannot get texts from Sky on either to log in, so no email access.

Have opened email accounts with Gmail and Yahoo and will decide which one to use later today. 

Am fortunate that I can still get emails on smart phone so will forward all new emails to my new nominated account, but I have folders and contacts that I cannot access

This message was authored by caesarome This message was authored by: caesarome

Re: Texts not coming through for 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@cm1980 wrote:

Tried to setup via outlook app, same issue .... sending code to mobile number ******1234


@cm1980 

What happens if you use these settings:

 

Select either "Other" or "Not Yahoo" then use these settings:


Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes


Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes


You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

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This message was authored by mikegee18 This message was authored by: mikegee18

Re: Texts not coming through for 2 step verification

yes it doesnt work by me

This message was authored by cm1980 This message was authored by: cm1980

Re: Texts not coming through for 2 step verification

Still states required password following the steps provided. 

This message was authored by mikegee18 This message was authored by: mikegee18

Re: Not receiving verification codes and cannot access my emails

yes me aswell sky are useless

This message was authored by JoanneeTaylor This message was authored by: JoanneeTaylor

Problem with two-step authentication

I can't access my sky yahoo emails because I'm not receiving a 6 digit code. It has been working fine but now I'm not receiving a text with the code, any ideas on why this might be happening?

This message was authored by JoanneeTaylor This message was authored by: JoanneeTaylor

Re: Texts not coming through for 2 step verification

I've managed to find the recovery code so have now switched two-step off, phew

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