02 Nov 2023 07:53 AM
The Verification code has not been coming through to my mobile since yesterday and so I can't get into email. I have spoken to sky who were useless. I have checked the number on the sky account and it is correct so why is the verification code not coming through ?
02 Nov 2023 08:32 AM
I have 2 step verification set up to access my emails. in the past 24 hours the 6 digit verification code is not coming through to my phone so i can't access my emails
02 Nov 2023 08:48 AM
Hi I have same issue , no code is being sent to mobile , was working fine yesterday
02 Nov 2023 08:53 AM
I have been having hte same issues for the past 2 days, 1st and 2nd Nov 2023.
Has anyone received feedback from sky?
02 Nov 2023 08:56 AM
yes this morning i have the same issue. sky are not sending the verification codes to my iphone
02 Nov 2023 08:59 AM
also having same problem since this morning. I have a recovery code but my main concern is has this service being hacked? @ SKY cyber security, respond please?
02 Nov 2023 09:02 AM
Unfortunitly, my recovery code has been lost due to laptop faliure where this was stored.
I will not be using 2 teir authentification with sky or as the process to resolve is a nightmare.
Unless from here on in I use my cloud storage.
02 Nov 2023 09:03 AM
I'm having the same problem. My mobile has stopped receiving the 6 digit code, so I cant access my emails. I dont have a recovery code, so what next?
02 Nov 2023 09:10 AM
I have the 2-step verification for my emails, but despite requesting the code hasn't been sent, I need to access my emails urgently please can someone from Sky advise why this is not working?
02 Nov 2023 09:20 AM
I am in the same position and I need to access paperwork on my emails urgently!
02 Nov 2023 09:22 AM
This has happenened to me last night and this morning - can a member of Sky Tech team please investigate and respond!
02 Nov 2023 09:23 AM
I cannot access my yahoo mail through sky email . When I sign in it goes to 2 step verification, when it says use code the code has not came through . Why?
02 Nov 2023 09:24 AM
I am also in the same position. I need to access my emails. Why is tyhe only device that needs two step verification my home desktop where I don't need it. Can I turn it off?
02 Nov 2023 09:30 AM
Same here , never was sent the recovery code.
and now can't access mails as of today.
were working fine yesterday.
no issue with mobile as getting text messages from other 2 step verification apps.
Only sky has the issue ! Sort it please
No problem. Browse or search to find help, or start a new discussion on Community.
Search Sky Community
Start a new discussion
On average, new discussions are replied to by our users within 80 minutesNew Discussion