This discussion topic has been answered Discussion topic: Texts not coming through for 2 step verification
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Message posted on 07 Nov 2023 12:18 PM
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Re: Texts not coming through for 2 step verification
Was not given an option of re installing 2SV. Just appeared as if nothing had happened even though I mailed Sky and said I did not wish to use it any more.
Message posted on 07 Nov 2023 12:28 PM
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Re: Texts not coming through for 2 step verification
Randomly 2SA popped up for the 1st time this morning since this all kicked off last week, but only on my phone, not on my laptop. To be fair the code came straight away and worked.... but it's not asked for 2SA since. So considering Sky cancelled my 2SA last week as "the only solution" it seems like it's still all over the place
Message posted on 07 Nov 2023 12:39 PM
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Re: Texts not coming through for 2 step verification
@KeithC1 wrote:
I mailed Sky and said I did not wish to use it any more.
When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.
To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 Nov 2023 08:57 PM
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Re: Texts not coming through for 2 step verification
I had to use my recovery code to get back into my email. The two step verification isn't working: no code is sent to my mobile.
Message posted on 30 Jun 2024 10:14 PM
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Re: Texts not coming through for 2 step verification
I've just put a post about this.it's happened today. my mobile numbers not changed. other things are coming to my phone normally. so I can't get into my emails,making me feel pretty stupid to be honest
Message posted on 01 Jul 2024 08:48 AM
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Re: Texts not coming through for 2 step verification
@jezebelle65 wrote:
I've just put a post about this.it's happened today. my mobile numbers not changed. other things are coming to my phone normally. so I can't get into my emails,making me feel pretty stupid to be honest
Did you keep a separate note of your Recovery Code, as Sky recommended? If so, you can use it to turn off two step verification allowing you to access your emails
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