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Discussion topic: Sky.Com email verification code is sent to my sky.com email address !

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This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

Password changed still the same when trying to log into email....

Tried this several times also whilst on the phone to the Sky help desk....

This message was authored by jayach This message was authored by: jayach

Re: Sky.Com email verification code is sent to my sky.com email address !

Posted by a Superuser, not a Sky employee. Find out more

Does the same happen when you log in here:

https://skyid.sky.com/resetpassword/email

 

 

This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

No, it goes to the reset password, security question tab...

This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

SuffolkRob_0-1673358405015.png

 Above response to email login from my sky and below response to the message ' try another way to login'

SuffolkRob_1-1673358872890.png

 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky.Com email verification code is sent to my sky.com email address !

Posted by a Superuser, not a Sky employee. Find out more

Can you login here:

 

https://www.sky.com/myaccount/my-details

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This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

  Yes can log in from there to the sky page, but after yahoo login is selected again sends me to the yahoo login, where my sky email address then sends me to the Verification code being sent to the adress I am trying to log into....

This message was authored by jayach This message was authored by: jayach

Re: Sky.Com email verification code is sent to my sky.com email address !

Posted by a Superuser, not a Sky employee. Find out more

On the https://www.sky.com/myaccount/my-details page, edit your security question, then use the reset password on that page and use the security question you just set up as authentication. That should (hopefully) unlock your account.

This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

Thanks but have done this several times, with no success.

This account was hacked into several weeks ago . Just reading the Yahoo email help page, saying that when suspicious activity is detected, extra checks and verification is put in place, ie the tick the boxes for traffic lights part and the verification code Sent to a recovery email. Unfortunately recovery email is the address I am trying to get into. Yahoo refuse to help saying that the problem should be sorted by the isp which is Sky. Think I am going to have to open a new email and lose all my old mail and contact list. Thanks all..

 

 

This message was authored by jayach This message was authored by: jayach

Re: Sky.Com email verification code is sent to my sky.com email address !

Posted by a Superuser, not a Sky employee. Find out more

The recovery address is the address on the https://www.sky.com/myaccount/my-details page.

You can set it to any address you want.

Recover Email.png

This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

Recovery address is set as my wife's email address, yet the verification code is still sent by Yahoo to my address which I can't get into.

.....

This message was authored by jayach This message was authored by: jayach

Re: Sky.Com email verification code is sent to my sky.com email address !

Posted by a Superuser, not a Sky employee. Find out more

Very strange then, as I would expect changing your password via the security question would clear it.

Could you post the picture of the message, obscuring any personal information, as your previous picture wasn't allowed.

This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

SuffolkRob_1-1673451104349.png

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky.Com email verification code is sent to my sky.com email address !

Posted by a Superuser, not a Sky employee. Find out more

@Suffolk+Rob 

Your email address is still readable on the image so it was rejected. Feel free to completely block it out and resubmit it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Suffolk+Rob This message was authored by: Suffolk+Rob

Re: Sky.Com email verification code is sent to my sky.com email address !

SuffolkRob_0-1673514365099.png

 

This message was authored by jayach This message was authored by: jayach

Re: Sky.Com email verification code is sent to my sky.com email address !

Posted by a Superuser, not a Sky employee. Find out more

@jayach wrote:

Does the same happen when you log in here:

https://skyid.sky.com/resetpassword/email

 

 


Sorry, I pasted the wrong link. I meant, does it happen when you log in here:

https://skyid.sky.com/signin/email

 

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