Can’t access my emails

[Kaz+46]

I can't log into my emails it says it is sending me a 5 step verification code but this does not come through 

[Mark39]

Have you changed your mobile? If you kept separate note of the Recovery Code as Sky recommended, you can use it to turn off 2 step verification.

[Kaz+46]

No I haven't changed my mobile number and I can't remember my verification code 🧑‍💻 

[Mark39 · Accepted solution]

There haven't been any other reports of problems, so it might be a temporary issue. So you could wait and see if it recovers, or seek help from Sky. Sky can turn off 2 step verification on your behalf but for security reasons (I assume) it will take three weeks.