23 Nov 2024 10:39 AM
I was hacked yesterday have done the usual change passwords yadayada but since then i have not received any emails. I have sent test ones to the account from a gmail account but not received. Can anyone help?
23 Nov 2024 01:25 PM
Posted by a Superuser, not a Sky employee. Find out moreI doubt you were hacked as the way these people get access is when someone has in error given their details via a scam
email that was sent to make it like it was from Sky.
As for your issue give this a try:
Login to your online account:
https://skyid.sky.com/signin/email/
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
25 Nov 2024 09:02 PM
thanjk you done that but still not working unfortunately
25 Nov 2024 11:00 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen you checked the settings @caesarome recommended, was there anything that needed changing?
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