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Discussion topic: Sky broadband stopping WiFi calling

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This message was authored by Corbettdc This message was authored by: Corbettdc

Sky broadband stopping WiFi calling

For some reason my phone has stopped working on WiFi calling at home on my sky broadband GB service.  It only impacts WiFi calling at home and not on other providers WiFi when there is a bad signal. We have iPhone 16 pros and on IOS 18.2.  

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky broadband stopping WiFi calling

Can you try changing your WiFi security level to WPA2 in the app. I am aware of at least one other instance of this where the above action resolved it, even though the iPhone 16 is a WPA3 capable device, which is a bit odd.

If it doesn't fix it after making the initial change then forget the WiFi network, restart the device and rejoin again with the password.

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 Let us know if it works.

Corbettdc
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This message was authored by Corbettdc This message was authored by: Corbettdc

Re: Sky broadband stopping WiFi calling

Thank you for trying but it does not work.  I have managed to get an old iPhone running on IOS18.1 and it works.  It has to do with IOS18.2 which they have just introduced.   Is this clashing with the security of the broadband as Three network is very poor around here and WiFi calling is by default

This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky broadband stopping WiFi calling


@Corbettdc wrote:

Thank you for trying but it does not work.  I have managed to get an old iPhone running on IOS18.1 and it works.  It has to do with IOS18.2 which they have just introduced.   Is this clashing with the security of the broadband as Three network is very poor around here and WiFi calling is by default


The other instance I am aware of had also only occurred since IOS 18.2, and at this stage I'm not sure of the actual issue. If you have 100% followed everything I suggested above then the only other thing I can suggest is to try disabling 'limit ip address tracking' in your phones ssid setting. This has been known to cause some issue with Apple devices, although not usually wifi calling. It may be worth a try though.
If there is an issue caused by this update we will probably all know about it soon as more uptake of the update happens.

This message was authored by Bado This message was authored by: Bado

Re: Sky broadband stopping WiFi calling

I have the same issue with my iPhone 15 pro max after update to iOS 18.2. Any idea what should I do?

This message was authored by Bado This message was authored by: Bado

Re: Sky broadband stopping WiFi calling

Limit IP address tracking turned off 

This message was authored by Btaylor97 This message was authored by: Btaylor97

Re: Sky broadband stopping WiFi calling

I have the same issue. iPhone 16 Pro max on iOS 18.2

This message was authored by Lja2 This message was authored by: Lja2

Re: Sky broadband stopping WiFi calling

Did you ever manage to get any help,or resolve this, I'm facing the same issue 

This message was authored by Pert500 This message was authored by: Pert500

Re: Sky broadband stopping WiFi calling

I have the same issue. 
iPhone 13 running IOS 18.2.1. 
I've tried the the suggestions shared in this thread but nothing works. 
Any further ideas?

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