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Discussion topic: Sky broadband stopping WiFi calling

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This message was authored by SamRose This message was authored by: SamRose

Re: Sky broadband stopping WiFi calling

They pushed some sort of update out to my router and I had no issues since then until today when it has stopped working again 

This message was authored by RK256 This message was authored by: RK256

Re: Sky broadband stopping WiFi calling

@Lja2 @Supeernova-X42 @Leeholla @SamRose @Corbettdc 

 

I have asked for a contact number for you to report this.  Once you do they should remove MAP-T from your Max Hubs remotely.  It's usually done overnight. I am waiting with everything crossed.

 

Sky Customer Services using 150 from a Sky mobile or Sky landline (removed)

 

FYI I had to type the number out as using digits was blocked! 

 

MODERATOR NOTE: Sensitive content removed.

This message was authored by RK256 This message was authored by: RK256

Re: Sky broadband stopping WiFi calling

Notiified that Brick Lane have removed MAP-T from my Max Hub.  Hub will be rebooted overnight and then I should be good to go.  I will keep you all posted.  Fingers crossed.

 

Asked for a contact number for you to riase the issue directly:

150 from Sky mobile or Sky landline.

(removed)

 

Had to type out the last part of the number as it was blocked when I tried to post using numbers!

This is also the fourth post of this...

 

I wish you all the best of luck!

 

MODERATOR NOTE: Sensitive content removed.

This message was authored by RK256 This message was authored by: RK256

Re: Sky broadband stopping WiFi calling

I think I am about done with Sky... 

 

I posted some information on the (potential) solution to the issues we are all facing, but it was removed as spam by a moderator.  I know some of you asked for your issue to be escalated, so I included contact details for Customer Service so you could report this directly to Sky.  I got the number from a Sky Chat Advisor whom I told I would be posting the numbers on this thread.  He was good with that. 

 

And so, looking at the thread it is easy to see we are all struggling with the same problem and yet we are being stopped from helping others to solve it.  Sorry... I did try!

This message was authored by SamRose This message was authored by: SamRose

Re: Sky broadband stopping WiFi calling

A number is no good when I can't make any calls they need to sort this 

This message was authored by RK256 This message was authored by: RK256

Re: Sky broadband stopping WiFi calling

I was told they won't unless they hear from you.  It is done on a case-by-case basis.  They have to remotely turn off MAP-T from your hub and then reboot it.  Even then who knows if that will work.  

Have you tried the Chat bubble (bottom left)?  It's a pain though as you have to wait for a reply and it can take an long time. Good luck!

This message was authored by Lja2 This message was authored by: Lja2

Re: Sky broadband stopping WiFi calling

Be interesting to see if the change they make resolves the issue.

unfortunately the chat bubble only appears when your post is escalated not everyone in the thread

This message was authored by Supeernova-X42 This message was authored by: Supeernova-X42

Re: Sky broadband stopping WiFi calling

Hi all, question: is this happening to anyone who is not on the Three network?

This message was authored by wgardner101 This message was authored by: wgardner101

Re: Sky broadband stopping WiFi calling

Having now encountered the same problem again, I've just tried to talk to an online chat person but they say I need to call technical support.

 

How is this possible without wifi calling unless I walk 2 miles 😔 

This message was authored by RK256 This message was authored by: RK256

Re: Sky broadband stopping WiFi calling

The tweak done from Brick Lane and waiting for the Hub to reset appears to have resolved my issue.   Both mine and my wife's iPhones now operate properly using our home WiFi calling.  Just to confirm, it's disabling the MAP-T on the Sky Max Hub that was the solution. 

Reading other posts on here it is clear that there is no mechanism in place for people to contact Sky to escalate their issues other than by phone.  Lots of us don't have a landline, so when the issue is not being able to use our WiFi to make and receive calls there must be another option for customers to contact Sky.  @Lisa-P1987 as a Sky employee can you please discuss this with your colleagues and (quickly) come up with a solution to allow customers to contact Sky to escalate everyone's issues without having to call - because lots of them can"t?!  

This message was authored by SamRose This message was authored by: SamRose

Re: Sky broadband stopping WiFi calling

Sky did this to my router at the start of the month and it worked up until yesterday so don't get too hopeful this has fixed it for you permanently.

 

there must be a way sky can push this out to all customers it must be quite a common issue some people probably don't notice if they get signal at home.

This message was authored by RK256 This message was authored by: RK256

Re: Sky broadband stopping WiFi calling

I have just had this from the Chat Advisor in response to my asking them to automatically escalate the issues as they appear rather than wait for them to be reported - as lots can't report them! 

 

"Sky engineers are working on a blanket fix as we speak but in the meantime we are working through as many cases as we can. here in community messaging we are limited on volumes so we can not physically cater for all customers with this issue but we are working through as many as we can, also customer can call our contact centres to get the same outcome, i understand this is not ideal so fingers crossed the blanket fix will be rolled out soon" 

 

I will keep my fingers crossed this works permanently for me and that the blanket solution rolls out for everyone else asap. 

This message was authored by PhilipWood This message was authored by: PhilipWood

Re: Sky broadband stopping WiFi calling

Thx for the posts all, very helpful. I'm on 3 and have just moved to sky BB and my wifi calling is now down too! 

This message was authored by SamRose This message was authored by: SamRose

Re: Sky broadband stopping WiFi calling

Hi, I managed to get it working by calling the support number when I was out, just say you are out and that there are other people with the same issues and they should pass you over to the network team to sort it. 
they sorted it same day for me 

 

just hoping this gets fixed once and for all soon....

This message was authored by Lja2 This message was authored by: Lja2

Re: Sky broadband stopping WiFi calling

Think it depends on the agent you get as I called today and was told it's not a sky issue even though I explained what the issue was from this post

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