Sky broadband stopping WiFi calling

[YorkyPablo]

@LauraP4 and interestingly I have not had the problem return since I reverted to my old black router.  It must be a Sky router issue imo.

[KBJ1]

Is this resolved yet? Mine still isn't working. 

[Supeernova-X42]

If you have the option, revert to the previous generation Black Router - it's the only way I managed to fix the issue!

[KBJ1]

Only got the latest model as recently changed to Sky. Surely someone at Sky is working on a fix??🤔

[Lja2]

It's hasn't been fixed there was an update a couple of weeks ago from a sky employee saying they were aware and working on it, no update since then

[ptd006]

Hi all,

I am in the process of moving to Sky FTTP (activation Wednesday).

WiFi calling is important for me as I have poor mobile reception at home.

Please can a Sky staff member give an update because if this isn't sorted I'm tempted to cancel during cooling off period.

Thanks!

[ptd006]

(Follow up on my post, as I can't see how to edit it)

WiFi calling works for me.  Skimming the thread it seems to only affect some handsets/carriers (e.g. iPhone on 3).  I'm Android on EE (soon moving to Sky Mobile/O2, probably).

[KBJ1]

I'm on Id mobile which is part of 3. 🙄

[Babs360]

WIFI calling works for me on Android EE but during the call it will drop where people can hear me but I can't hear them and then it ends the call.  Is this the same problem?

[KBJ1]

No. Mine is iPhone and it simply doesn't make WiFi calls. Doesn't even connect.