Sky broadband stopping WiFi calling

[YorkyPablo]

@Lja2 Thanks, but my old router is performing better in terms of signal strength and coverage than the newer white one so I am going to stick with it for now I think. 

[Les13y]

Did you get sorted ? I'm having the same issue . WiFi everywhere else fine, but at home with new sky router , no good . Daughter same, we're both on Three for mobile 

[RK256]

Been off this thread for a few weeks but I note it is still an issue for many people.  I am disappointed because I have had assurances from Sky that this issue is being addressed.  

It is a simple fix (MAP-T issue with the white Sky Max Hub) from their end once they know about it.  The big problem is how the issue is escalated.  I asked the Sky employee who escalated my problem (when she read my post) to make sure anyone else could be afforded the same.  Don't think the message got through unfortunately.  @Lisa-P1987 can you help please?

Good luck. 

[L33how]

Got mine sorted in the end although it took several phone calls. Even when I told them how to fix the problem as in with the MAP-T issue I was treated like I didn't know what I was talking about. It was only when I treated to cancel and spoke to the retentions department that it got sorted within 24hrs. 

[Corbettdc]

Hi All, mine was fixed as Sky finally did a network fix to my router and now working perfectly.  It took quite a few calls and a lot of aggravation to get Sky to own the problem as it was clearly there problem and many hours and a few visits to Three stores, Apple Stores and quite a few hours going over stuff with 3 and apple over the phone.  

[Jazzerat26]

This happened to me yesterday the router voice indicator was amber all day and somehow changed back without help somewhere between 1am and 8am.
None of the S|ky solutions of powering down and disconnecting all devices before powering up worked.

Tried several time and was advised to ring the SKy Phone Fault number after 8am - but then ithad fixed itself overnight.
What is happening.?
Router wifi delivery with no visible external changes - no new kit no tv being streamed etc varies from
14 Feb @9:32 am >112 down and >28 up 

14 Feb @ 1:09 pm  <10 down and >12 up

14 Feb @ 1:36 pm  <4 down and >13 up

There is no point in buying Range extenders and/or Mesh devices if the router output varies so much.

Very very very frustrating and Sky Help is not much help for this type of problem.

☹️

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for bringing this problem to our attention.

I'd also like to thank you for your perseverance and patience whilst we work through this technical issue.

Our support teams are working on a solution, and we will be updating customers connections automatically. 

So that everyone has access to the most recent update, I'll be marking this post as the answer. It doesn't mean that the issue is resolved, it confirms that we're working on the solution.

[Jazzerat26]

Todays Speed Tests - only me in the house ~ 15/2/25 @
13.08 No connection
13.09 No Connection
13.11 No Connection
13.39 6.94 Down / 29.16 Up
13.50 7.36 Down / 28.66 Up
13.53 6.59 Down / 28.02 Up
15.18 5.40 Down / 28.36 Up

[Lja2]

Is your issue relating to WiFi calling not working? If it isn't I'd start your own post so you can get help relating to your issue

[Jazzerat26]

Hi,

It's both WiFi calling problems and WiFi speed.

[LauraP4]

Hi all, 

I am having the same problem. Switched to Sky from BT broadband a few weeks ago. 
Ever since, I can't make wifi calls. (iPhone 16, iOS 18.3.1 Three) 

My home signal is terrible without WiFi, so just had a painfully broken convo with an advisor who told me to change the security settings on the sky app from WPA3 to WPA2. After coming off the call and attempting to make a wifi call, it is still not working 😞 despite resetting both router and phone. 

I can't cope with a other broken, time delay phone  conversation to try and fix it! Any advice/tips?! Thank you 

[PhilipWood]

I lowered the security (as in previous messages) and then made it forget the wifi settings and reinput and it seems to have worked.

[LauraP4]

Have tried that also, with no luck 😞

[Corbettdc]

It is a network update that sky engineers need to do on their end. I went through the same issue and they fobbed me off.   Just tell them that three and apple have told you that it is a known problem and that sky need to do an network upgrade on your router to resolve the problem.  

[LauraP4]

Thank you. Sky have done something remotely to my router now and it seems to be working. However, they've told me it's a temporary measure and if the problem returns I need to contact apple. But I never had this problem at all while with BT but hey ho. Let's see how it goes! 
Thanks for all help and suggestions.