89

Discussion topic: Sky WiFi Max Hub (white): No WiFi but wired connection is ok

Reply
This message was authored by SZ1 This message was authored by: SZ1

Sky WiFi Max Hub (white): No WiFi but wired connection is ok

I have a sky max hub, but at around 2am I lose wifi on all my devices and could not find my router in WiFi list. I have tried to restart my router but it doesn't help.

 

the wired connection still works perfectly.

 

Anyone else have the same problem? Is the router faulty?

 

Moderator note: subject of thread updated to better reflect the conversation


Best Answers
This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Sky WiFi Max Hub (white): No WiFi but wired connection is ok

Posted by a Sky employee

Hi Everyone

 

I'm going to mark this thread as having been fixed and close it.

 

If you continue to have problems, i.e. you cannot make voice calls or WiFi connected devices don't work, can you please follow these steps:

  • Hold the WPS button on the side of the hub for 30 seconds.
  • Once it's complete, you will see a steady white light on the front of the router. Any changes that you've previously made will be downloaded again.
Thanks
Kev
Community Manager

View this Answer within the discussion