Sky WiFi Max Hub (white): No WiFi but wired connection is ok

[SZ1]

I have a sky max hub, but at around 2am I lose wifi on all my devices and could not find my router in WiFi list. I have tried to restart my router but it doesn't help.

the wired connection still works perfectly.

Anyone else have the same problem? Is the router faulty?

Moderator note: subject of thread updated to better reflect the conversation

[KellyWilson1]

Had Sky broadband installed last week and my phone connected to it fine. Now I've got nothing. I tried to connect my phone to it again but it's not showing as an available network. Checked on my tv and Firestick and none of them can see the Sky wifi, just my old provider that's luckily still live for a couple of weeks. I've checked the connection and it's showing that it's working fine so I'm not sure what I'm doing wrong.

[Sabmenier]

I have the dame issue. Did you find a solution? Anywhere we can call?

[KellyWilson1]

No it's still not there 

[Sharon973]

My new broadband got fitted today and all the lights are green and the sky max hub has a white light but no devices will connect my sky glass tv won't connect or none of my phones or consoles but when I go on the app it says there's a problem but when I click check wifi it says everything good but it's just not I can't watch the tv because I've got no internet connection 

[Chris347]

The hub is working

my devices are indicating as connected

but, no wi-fi connection 

Tried switching off and on, no change

Any suggestions?

[Ellie2206]

Help my sky max hub won't connect to any phones or my sky box for tv it has a white light saying it's connected and working but when I type WiFi password in to connect it says unable to join network. I have tried switching it off and it waiting before switching on again I've unplugged and re plugged everything I don't understand why it won't connect to anything when it's saying the internet is working.  @Sky 

[Donna125]

I've just had exact same problem around 1/2 an hour later 

[Francisairens]

My hub is doing the exact same thing as you 

[Sammy88]

Mine down as well nothing but WiFi connected lost tv through the Internet broadband with sky

[Sammy88]

Mines been last 20 minutes now just went off the TV with sky 

[Sammy88]

Think this bad weather were all having 

[MunroK]

I'm having the same problem

[Sammy88]

Nothing not even name sky router coming up too log with the router think down somewhere or cable down possibly but router fine just no sky tv bedroom or living room 

[SZ1]

I solved this by factory reset the router(press the button on router for 30 seconds). Hope this helps!