No WiF. When you do a reset hold the WPS button untill the light blinks.

[Neoublie1984]

I help the button untill it blinked then i unplugged the hub for 10 seconds and switched it back on. Started working after.

[Chrisee]

@Skyjem hate to suggest this but it sounds like you have not actually done a full factory reset you only release the WPS button before the indicator led on the front of the hub is flashing green rapidly which takes up to 30 seconds. The hub then should completly reboot which takes a few minutes. While it is possible you have a dodgy hub the full factory reset brings back the SSIDs on the vast majority of units. ..

I would suggest you call Sky to see what they advise because they have not as yet said anything as far as I know.

[Neoublie1984]

HOLD THE (WPS) BUTTON ON THE SIDE OF YOURE HUB UNTILL IT BLINKS THEN RELEASE. I ALSO UNPLUGGED THE HUB AFTERWARDS FOR 10 SECONDS THEN PLUGGED IT BACK IN. THAT SHOULD SORT IT.  AFTER I DONE THIS MY PHONE COULD FIND MY HUB AGAIN 👍

[Skyjem]

@Chrisee I have done the full reset twice including disconnecting the power lead. I have spoken to a Sky expert who said that Sky were working on a fix and he'd let me know when this was done.  He was also aware that a reset did not resolve the issue. Did you personally experience this problem this morning? 

[Tim_H]

Same issue. Working ok this morning, back from work and no wifi though wired works fine

[LDH]

I'm having the same problem, been off all day. Tried all suggestions and still no go, only had it a few days if it's not sorted soon I'm going back to my last company!

[Repwoc]

Same problem. White light on router but no WiFi signal even for phone to pick up. Tried rebooting several times. Tried phonecall to technical help.. they had no idea.

[Tim_H]

Tried WPS press for 30s as described. Did until green light blinked, hub reset and all ok and working.

[Bear125]

@KevNewMedia This workaround has not worked for me, are there any other suggestions please?

[Charthom22]

@Nick5077  This is the same for us, got it working last night streamed tv etc no issue, went to end and got up to no internet and router not listed on wifi networks either! 

[Sharon+Marshallsa]

Wifi connection drops out on other tvs in the bungalow

[Jezer]

I also have the same issue with my black wifi. I tried to reset but nothing happen. Please make an action about this issue. Thank you

[Tom-W19]

Hi @Chris347 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Tom-W19]

Hi @Sharon973 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[KevNewMedia · Accepted solution]

Hi Everyone

I'm going to mark this thread as having been fixed and close it.

If you continue to have problems, i.e. you cannot make voice calls or WiFi connected devices don't work, can you please follow these steps:

• Hold the WPS button on the side of the hub for 30 seconds.
• Once it's complete, you will see a steady white light on the front of the router. Any changes that you've previously made will be downloaded again.