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Discussion topic: Sky Cancelling Engineer Visit

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This message was authored by RDM1 This message was authored by: RDM1

Sky Cancelling Engineer Visit

Hi All

 

I've had Sky Glass fitted, and now having Gigga fast broadband fitted. It was scheduled for 19 June. Then I got a text to say unfortunately we were unable to start your sky broadband and talk installation on 19 June. To reschedule call xxxxxxx

 

I then had a text right after to say Openreach will complete the set up in your home and will be there on the day. Then today a text to say Sky Broadband install visit was not completed (weird wording as 19 June is in the future!). Call us on xxxxxx to confirm that you have filled in the permission to work form for Open reach.

 

The annoying thing is, and I know Sky have an absolutely appalling reputation for this, is the crap customer services they provide. The phone goes to a very poor automated voice, which is not smart enough to understand what you're saying. I've no idea what is going on.

 

Any ideas? I didn't realise how bad Sky had become.....


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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Sky Cancelling Engineer Visit

Posted by a Superuser, not a Sky employee. Find out more

@RDM1 

 

Unfortunately nothing in the notes that would explain any delay 

 

1 stage install , overhead feed no anticipated issues indicate a straight forward install but any such delays tend to be down to openreach not the isp

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Cancelling Engineer Visit

Posted by a Superuser, not a Sky employee. Find out more

@RDM1 

 

Could you enter your full address below and copy and paste the notes below the table. 

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

 

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
RDM1
Topic Author
This message was authored by RDM1 This message was authored by: RDM1

Re: Sky Cancelling Engineer Visit

thanks - here you goScreenshot 2024-06-11 at 15.25.26.png

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Sky Cancelling Engineer Visit

Posted by a Superuser, not a Sky employee. Find out more

@RDM1 

 

Unfortunately nothing in the notes that would explain any delay 

 

1 stage install , overhead feed no anticipated issues indicate a straight forward install but any such delays tend to be down to openreach not the isp

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
RDM1
Topic Author
This message was authored by RDM1 This message was authored by: RDM1

Re: Sky Cancelling Engineer Visit

thanks for your help. Any ideas how I can speak to sky about this? Its crazy 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Cancelling Engineer Visit

Posted by a Superuser, not a Sky employee. Find out more

@RDM1 

 

Unforvnately you'd need to call sky

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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