Good afternoon all,
We had Sky Broadband installed a few weeks ago, however, the fibre cable that Openreach installed runs over a main road. A tall lorry has come along on Monday and ripped out the cable causing minor damage to the house and of course severing our internet connection. An Openreach engineer came out yesterday and said that it was an external contractor that had completed the install incorrectly. He said that he needed to get a cherry picker in to fix it, which he said would be done for 12:00 today and that we needed to be in so he could run the line in to the house.
We have stayed in today and noone has turned up. I have called Sky who have looked on Openreach notes and there's next to nothing there, our engineer visit from yesterday still says 'In Progress'. I have managed to call the engineer who came yesterday who said he was on loan on our patch but doesnt usually cover our area but he would call his manager to see when someone was coming. He did not call back.
My questions are; I expect the automatic compensation will kick in from tomorrow for the broadband, can we also claim for the missed engineer visit, even though its still classed as part of the visit from yesterday? Also, as we have Sky Stream we are also paying for this of course, do they pro-rata a reduction of this too as we can't access it without broadband? Finally, we cannot speak to Openreach according to Sky so would Sky look in to any damage to the house due to the negligent install?
I know everyone on here is a customer not a Sky employee but I could not find someone to speak to about this other than being directed here by the help sections.
