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Discussion topic: Scam caller - technical department - download speed issues on my wifi

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This message was authored by MargsHaslewood This message was authored by: MargsHaslewood

Scam caller - technical department - download speed issues on my wifi

Today I received a call from a man stating he's from the technical department at Sky. He asked: "Have I noticed my speed dropping at times." I have been having trouble with my internet dropping and having to reboot almost daily and I told him this. He said they would send a technician around to check the WiFi and I may need a new router.  In the meantime, he wanted me to open an app on my iPhone to download a server called VNC and I felt uncomfortable with him asking me to download it as I think they were planning to get access to my mobile and bank logins.

The man sounded Asian but I'm not sure where the call originated. There was that tell-tale click on the line before his call came through. 
I told him that I didn't feel that Sky would be asking me to do this and I rang off.

 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Scam caller - technical department - download speed issues on my wifi

Posted by a Superuser, not a Sky employee. Find out more

@MargsHaslewood 

You were right to be cautious. Sky don't call customers to inform them their speed is dropping.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Scam caller - technical department - download speed issues on my wifi

Posted by a Superuser, not a Sky employee. Find out more

@MargsHaslewood 

You were right to be cautious. Sky don't call customers to inform them their speed is dropping.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Scam caller - technical department - download speed issues on my wifi

Posted by a Superuser, not a Sky employee. Find out more

@MargsHaslewood 

 

I am 100% certain its a scam. Sky doesn't ring up proactively and certainly don't ask you to download software

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