I am exactly the same as you. Large house, 2 of us work from home approx 50% of the time. 2 of the children game. Got FTTP and upgraded to Gigafast to try and improve things. I've called Sky several times and just keep getting past from pillar to post!! I am getting extremely frustrated now and still no closer to a resolution. In fact, the last advisor i spoke to almost advised me to move providers as they aren't providing the service. Max speed i've had is 350Mbps lowest 1.7Mbps, average less than 100 mbps. They've tried blaming Openreach, they came out, perfect supply from the fibre optic cable, changed my fibre box (just in case), no different, Sky have blamed the router, changed that, still the same. Technician blamed large house and number of devices connected which is utter trash (they say connect up to 120 devices and i have less than 50) as when i installed the new router, only connected my laptop before anything else and still poor speed c100Mbps.
I just want this sorted but they don't seem interested. Every time i call them i have to do the same routine, unplug, reboot and so on.....never improves anything. I have insisted they send an engineer, why ythe relutance!!!????
My worry is if i leave i will not get any compensation and been paying for Gigafast (not cheap!!) since June and Openreach say it's a configuration from the service provider and i would have never been getting the correct speeds but how do i prove this?? The boys have always complained when gaming even since gigafast but i just thought they were moaning for no reason as it "worked for me"
In need of help!!!!!
