Reset my router three times and the Wifi is still dropping.

[JE20]

Over theast week we are having wifi issues. All the router lights are green and it's been reset three times  it still doing it. Ran the broadband checker it is finding a fault that the wifi is not connected but it is. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now but if you still need help, please let us know so we can re-escalate this for you. Thanks.