Sky WiFi not connecting to tv

[Sohan1]

My WiFi isn't connecting to either of my sky q boxes. 

it has been working fine but suddenly lost connection. 

I have gone through the entire resetting process yet it still doesn't work. 

I can connect to the WiFi on my mobile phone but the sky q boxes are not connecting 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now but if you still need help, please let us know so we can re-escalate this for you. Thanks.