New WiFi max dropping for extended time

[Paul+Free]

I have recently had a new white max router and the top broadband package for approx 9 days and even though it is fast at times it is dropping to really slow speeds (less then 1mbs) for extended periods. I appreciate there is a settling in period but this is terrible. Is this normal?

[Chrisee · Accepted solution]

@Paul+Free no its not normal while the Sky Max hub is not the best WiFi router it should be providing reasonably consistent speeds on what I presume is a full fibre connection. To eliminate possible external issues is the hub out in the open on a surface well away from any other wireless equipment? 

If this continues report the issue to Sky as swapping the unit would seem sensible first step.

[Paul+Free]

Hi this is still happening after 12 days. I have gigafast which is really fast 90% of the time but the other 10% it's unusable and kicks us off the WiFi. How do I get Sky to have a look at this as every avenue I go down seems to be AI answering and sending me through to testing which supprise supprise doesn't show any problems. I can't actually use the app when I have no internet so seems a bit of an odd concept for black spots.