Broadband speed

[Sam_26]

Hi

I have Sky Full Fibre 150

Broadband speed extremely slow, pictures on mobile sometimes loading slowly, facetime connection poor, Smart Tv app could be  slow .  Yesterday  decided to phone Sky advisor as broadband speed was minimum 63.2 Mb/s amd maximum 83.3 Mb/s but nothing changed. Today checked again speed is 89.5 Mb/s. later it was 75 Mb/s . Full Fibre 150? Guaranteed download speed 100? Never seen this nubers at all , I saved all screenshoots from my Sky app about this issue. Need help. 

 

 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Sam_26]

Hi

Still checking my Broadband speed from Saturday last week and it is not stable . Dropps below 100Mb/s today in a morning it was maximum 86.5Mb/s and minimum 42.0 Mb/s ? ? Waiting for help.

 

 

[Sam_26]

Recieved text messege from Sky today:

Hi, it's Sky. We've looked into your issue, and it looks like it's now fixed. Need more help? Go to sky.com/help. NoReply

It is joke from Sky ? Speed again below 100Mb/s , I checked it now. Screenshot from MySky Service Checker.

[jamesn123]

Hi @Sam_26 

There is no way your speed should be fluctuating that much on Full fibre. It should stay steady really.

I can escalate your post to Sky so you can chat with them if you prefer?

[Lisa-P1987]

Hi there, I have got an active chat with yourself and did respond to you 2 hours ago. As I mentioned in the chat, we will chase this for you. 
So just return to our chat if you need to give us any info or have any questions 🙂

[Sam_26]

Thank you very much for support, I chat with Sky and waiting for Network Team contact me.