Broadband speed

[Nick141]

Broadband speed 6 but sky says it 29 what is going on

[cookiemonsteruk]

@Nick141 

What device are you measuring speeds on and what app/website are you using

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TimmyBGood]

@Nick141 

29Mbs cabled to the Hub and 6Mbs from the Hub to a client device over WiFi are both entirely plausible.

[Nick141]

How do i get something done as my broadband is unusable it is so slow, am oap and have no tech skills please help I need my WiFi bsdly

[jamesn123 · Accepted solution]

Hi @Nick141 

I've escalated your post to Sky, look out for a chat bubble on the forum so you can talk to them. Alternatively you may want to call.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Nick141  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Nick141 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Nick141]

I still need help with my broadband speed is there a number to call

[Highlinder]

@Nick141  If your landline phone is working as it should just dial 150 and listen through the voice prompts otherwise we can re-escalate this for you.