Problems with broadband

[Sophieb11]

Has anyone else had trouble with broadband just dropping sporadically over the past week or so? It can be anything up to 2/3 times a day and happens mostly every day. 
We get 2 orange lights then re boots itself?

[jamesn123]

@Sophieb11 

Usually down to a line issue. Are all cables connected properly? Does the Sky line test show anything?

[Sophieb11]

Hi, yeah all cables are in properly and I have done a test this morning and it's saying everything is fine in our area. 
I wonder if it was down to weather related especially with last weeks minus temps but it's still continuing.

[Griffiths2021]

I am having the same issue, the signal keeps dropping out or slow, every minute or so, but the line test shows all ok

[jamesn123]

@Sophieb11 

Weather shouldnt really affect it. I will escalate your post to Sky, look out for a message on the forum

[jamesn123]

@Griffiths2021 

Please start your own thread if you want assistance as it can get confusing. 

[Sophieb11]

Oh okay, thank you very much, will see what they say. Weve had sky years and years and had the odd issue but since moving and having a new router and things we've been fine up until this last week. Just seems strange. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Sophieb11 an invite to chat.