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Discussion topic: Problems with broadband

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This message was authored by Sophieb11 This message was authored by: Sophieb11

Problems with broadband

Has anyone else had trouble with broadband just dropping sporadically over the past week or so? It can be anything up to 2/3 times a day and happens mostly every day. 
We get 2 orange lights then re boots itself?

 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with broadband

Posted by a Superuser, not a Sky employee. Find out more

@Sophieb11 

Usually down to a line issue. Are all cables connected properly? Does the Sky line test show anything?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Sophieb11
Topic Author
This message was authored by Sophieb11 This message was authored by: Sophieb11

Re: Problems with broadband

Hi, yeah all cables are in properly and I have done a test this morning and it's saying everything is fine in our area. 
I wonder if it was down to weather related especially with last weeks minus temps but it's still continuing.

This message was authored by Griffiths2021 This message was authored by: Griffiths2021

Re: Problems with broadband

I am having the same issue, the signal keeps dropping out or slow, every minute or so, but the line test shows all ok

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with broadband

Posted by a Superuser, not a Sky employee. Find out more

@Sophieb11 

Weather shouldnt really affect it. I will escalate your post to Sky, look out for a message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with broadband

Posted by a Superuser, not a Sky employee. Find out more

@Griffiths2021 

Please start your own thread if you want assistance as it can get confusing. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Sophieb11
Topic Author
This message was authored by Sophieb11 This message was authored by: Sophieb11

Re: Problems with broadband

Oh okay, thank you very much, will see what they say. Weve had sky years and years and had the odd issue but since moving and having a new router and things we've been fine up until this last week. Just seems strange. 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Problems with broadband

Posted by a Sky employee

Thanks for escalating this. We’ve sent Sophieb11 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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