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Discussion topic: Virgin internet connection problem
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Message posted on 07 Jun 2023 08:40 AM
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Re: Virgin internet connection problem
@SlenderRobert wrote:Wouldn't it be funny if Sky had suddenly decided, in a fit of rage, to prevent Virgin Media broadband being used with Glass & Stream? Or maybe it's vice versa and Virgin are preventing their own network from accessing a rival company's streaming service...
Virgin Media only allow their own Virgin Stream system to be used with Virgin broadband... so it's not beyond the realms of possibility!
Yep to make it function correctly, BT do the same, unlike sky.
Message posted on 07 Jun 2023 08:40 AM
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Re: Virgin internet connection problem
It would be great to connect via Ethernet if the tv wasn't on opposite wall and the puck upstairs ha!
Message posted on 07 Jun 2023 08:41 AM
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Re: Virgin internet connection problem
@Jayboy1990 wrote:I am with Virgin and when connected by Ethernet Iv got no isssues.
If possible use an Ethernet to see if this eliminates the issue.
hardly think an outage requires customers to do something the possibly cannot or don't want to do.
Message posted on 07 Jun 2023 08:50 AM
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Re: Virgin internet connection problem
Ethernet also throws same issue. Connected but can't connect to internet...
Message posted on 07 Jun 2023 08:55 AM
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Re: Virgin internet connection problem
I'm just stating that it isn't affecting all VM customers.
Message posted on 07 Jun 2023 09:15 AM
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Re: Virgin internet connection problem
Same issue here this morning. Superhub 5 in modem mode feeding a USG3 and TP-Link EAP653. Only mentioning the kit to show its not Virgin wifi that is the issue, it must be a peering/routing issue. I don't use Virgin DNS servers either but still having the issue of Sky Glass connected to WiFi but no Internet. Luckily I'm not using the glass for TV, but I prefer it for Netflix etc. I do regret ever getting the glass but it is what it is.
Message posted on 07 Jun 2023 09:19 AM
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Re: Virgin internet connection problem
Good morning everyone,
Thanks for all the replies letting us know you're having a problem with Virgin Media broadband on your Glass and Stream, we've sent this on to be looked at and will follow with an update ASAP 😊
Message posted on 07 Jun 2023 09:31 AM
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Re: Virgin internet connection problem
Oh, my tv finally decided to connect..
Message posted on 07 Jun 2023 09:41 AM
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Re: Virgin internet connection problem
My service has been resumed.
I called Sky this morning and they initially indicated there was no problem, but when I was on the phone with Virgin Media, I received a call back from Sky Tech Support (Lisa) telling me of the problem. Lisa, thank you for making the call and leaving a voicemail.
And, Virgin Media, if you're reading this, get your act together and stop treating people like idiots when they call you.
Message posted on 07 Jun 2023 09:45 AM
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Re: Virgin internet connection problem
@Phil+Glendenning Mine has returned also, ref VM I doubt they would be accessing the Sky customer forum, it may be best posting in their own forum which they do monitor.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 07 Jun 2023 12:53 PM
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Hi Everyone
THis issue has been confirmed as resolved.
I'm closing this thread, so that it's easier for the community to see if there's a problem in the future.
Kev
Community Manager
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