This discussion topic is read only This discussion topic has been answered Discussion topic: Can’t recieve calls on both my sky mobiles

This message was authored by: Daiben · ‎01 Jun 2023

Seems ok to phone sky to sky but can't receive calls from other networks

This message was authored by: Clareridds · ‎01 Jun 2023

Hi all,

Service has now been fully resorted and we're sorry for the inconvenience this caused.

Thanks

Clareridds

Community Manager

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This message was authored by: Mick+Kelley · ‎01 Jun 2023

Me too, similar issue. Some sky to sky calls not working, engaged from BT phone or 3 beeps.

This message was authored by: 63johnw · ‎01 Jun 2023

Hi @Daiben and @Mick+Kelley there is currently an issue with sky mobile and some customers not be able to make calls, sky are aware of it and working to fix it.

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

This message was authored by: GD1 · ‎01 Jun 2023

@Mick+Kelley @Daiben There is an issue with outgoing calls that Sky are investigating.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Clareridds · ‎01 Jun 2023

*EDIT*- service has now been fully restored

Hello,

We're aware of a Sky Mobile issue which is being worked on asap to get fixed. Some customers are unable to make outgoing calls, calls are not connecting, dropping, or receiving an engaged tone, or may also be unable to receive calls and send/receive SMS.

The Sky servive checker is inaccurate at the moment and the issue has not yet been fixed.

Many thanks.

Clareridds

Community Manager

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by: KTL21 · ‎01 Jun 2023

This is getting ridiculous. We have had too many days where we have been unable to recieve calls. This is not acceptable.

This message was authored by: GD1 · ‎01 Jun 2023

@KTL21 You're only telling other customers, if you wish to raise a complaint please use the following link https://www.sky.com/help/articles/how-to-make-a-complaint

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: ClairC · ‎01 Jun 2023

I am still having issues with receiving calls even though Sky updated to say issues have been fixed. Is anyone else having problems still?

This message was authored by: EDraven · ‎01 Jun 2023

Since this morning my iPhone SE has not been able to receive calls, I've tried caling my number from another phone and I just got either a strange dialling tone (long beep followed by a short beep) or get a "I'm sorry, this number has not been recognised" message. The phone can howeever still make calls.

This message was authored by: caesarome · ‎01 Jun 2023

@ClairC wrote:

Is anyone else having problems still?

Have you read the other posts here including the one from Sky ?

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This message was authored by: caesarome · ‎01 Jun 2023

@EDraven

This is a known fault being investigated by Sky.

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This message was authored by: SKY1992bf · ‎01 Jun 2023

@EDraven There is currently an issue under investigation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: ClairC · ‎01 Jun 2023

Yes......and they were all posted prior to the update on the Sky mobile page saying they had fixed issues.

This message was authored by: Amarjeetg · ‎01 Jun 2023

topic: Can’t recieve calls on both my sky mobiles . Cannot receive and make calls . I am sick and tired of your network

This message was authored by: MattyM76 · ‎01 Jun 2023

Making calls, receiving and sending texts, WhatsApp etc fine, but nobody can get through to me when calling. Just a couple of beeps then nothing. Tried all the tips to sort sky mention 🤷🏻‍♂️

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