This discussion topic is read only
This discussion topic has been answered
Discussion topic: Virgin internet connection problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 06 Jun 2023 10:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection AGAIN
Done that weeks ago.
it still happens over and over and over.
Message posted on 06 Jun 2023 11:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection AGAIN
@Daniel141026 I have Glass and turning on the Networked Standby mode resolved my network issues but It seems as though this is not your problem.
As already suggested, maybe give Sky a call to discuss the issues you are having. Good luck 🤞
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Message posted on 07 Jun 2023 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection AGAIN
Every other device is currently connected to my virgin internet except sky.
this has been an ongoing issue with my to and my two pucks,
it's now been nearly three hours.
Message posted on 07 Jun 2023 01:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Virgin internet connection problem
The issue everyone had a few weeks ago is happening to me tonight,
Message posted on 07 Jun 2023 06:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Virgin internet connection problem
I am having the same issue. No problem with the internet connection for my Apple TV that is connected to my sky glass. But my sky glass connects to the router but not an internet connection. Connected with an Ethernet cable for both my sky glass and Apple TV. Sort it out sky.
Message posted on 07 Jun 2023 07:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
Hi I am having this issue with my Sky glass & 2 pucks saying there is no internet connection but I have internet on all other devices. I am on virgin broadband - it worked perfectly until last night and then suddenly got no internet notificiation on all sky streaming devices. @Chloe-W22 was this resolved?
Message posted on 07 Jun 2023 07:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Virgin internet connection problem
Same here - no service.
sky glass 65in and Puck have both decided Virgin Wi-Fi isn't for them.
Both were connected via Wi-Fi to a hub 5 last night and working fine.
Message posted on 07 Jun 2023 07:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Virgin internet connection problem
Just to add, every single other item in the house on Wi-Fi is fine.
Message posted on 07 Jun 2023 07:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No internet connection AGAIN
@Fothergill1 wrote:@Daniel141026It is beyond the realm of probability that all 3 of your devices have malfunctioned at the same time so the problem will no doubt be with your router or the Glass/puck settings.
That is incorrect, whilst it is highly improbable that all 3 will fail at the same time, it is not "beyond the realm of probability"
Message posted on 07 Jun 2023 07:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky glass not finding internet Virgin media
Our sky glass is not working, says connected to our router, but the router having issues with the internet. Down load speeds fine, everything else is working. We are with Virgin. Any one know what's going on? It was working fine yesterday and last night.
Message posted on 07 Jun 2023 08:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Virgin internet connection problem
Exact same thing here in Middlesbrough, Virgin broadband & 65" Sky Glass saying no internet connection, but every other device in home working fine.
glad I stumbled across this thread, was going insane.
only had the thing 2 weeks & having issues.
Message posted on 07 Jun 2023 08:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky glass not finding internt Virgin media
Am having same issue, broadband all ok no Internet connection to sky glass
Message posted on 07 Jun 2023 08:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Virgin internet connection problem
I am with Virgin and when connected by Ethernet Iv got no isssues.
If possible use an Ethernet to see if this eliminates the issue.
Message posted on 07 Jun 2023 08:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Virgin internet connection problem
Wouldn't it be funny if Sky had suddenly decided, in a fit of rage, to prevent Virgin Media broadband being used with Glass & Stream? Or maybe it's vice versa and Virgin are preventing their own network from accessing a rival company's streaming service...
Virgin Media only allow their own Virgin Stream system to be used with Virgin broadband... so it's not beyond the realms of possibility!
Message posted on 07 Jun 2023 08:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No Internet Connection
We are also having this issue today. I have contacted Sky.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page