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Discussion topic: Virgin internet connection problem
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Message posted on 23 May 2023 07:32 PM
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Sky Stream saying it can't connect to intenet.
Out of the blue my Puck has decided it can't connect to my broadband. I've tried wired and WiFi. Wired it says its connected to the router but with no connection to the internet and via WiFi it will find my SSid but after entering the password it still wo t connect.
My broadband is fine. My laptop will connect via erthenet and WiFi and the same with my phone.
I've reset the router and soft reset the Puck numerous times.
Hoping somebody on here has had thesame problem and managed to get it fixed?
Message posted on 23 May 2023 07:33 PM
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Re: Sky Stream saying it can't connect to intenet.
Hi @StoopR
Are you with Virgin?
Unfortunately there's an issue with Virgin & Sky which is currently being investigated.
Thanks,
Tim
Message posted on 23 May 2023 07:33 PM
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Re: Virgin internet connection problem
Hi @Templar18
All we know is unfortunately there's an issue with Virgin & Sky which is currently being investigated.
Thanks,
Tim
Message posted on 23 May 2023 07:43 PM
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Re: Virgin internet connection problem
Just come back up
Message posted on 23 May 2023 07:44 PM
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Re: Sky glass virgin media
Do we have a rough idea of when it will be back up and running again?
I loved the idea of sky glass but in reality if there is a slight issue with the internet then my tv goes tumbling down with it. It's very frustrating and happens too often!
Message posted on 23 May 2023 07:45 PM
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Re: Virgin internet connection problem
@Templar18 wrote:Just come back up
Thanks for posting @Templar18
Thanks,
Tim
Message posted on 23 May 2023 07:46 PM
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Re: Sky glass virgin media
Mines been down since 3 just went back on just now mate
Message posted on 23 May 2023 07:50 PM
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Any advice on connecting sky glass to virgin broadband ? Tried to call Sky and got cut off after 40m
Any advice, I can't connect my sky glass to virgin broadband. Called sky and got cut off after 40 mins of holding on. This has happened before and it's a nightmare. None of the puck boxes work or the sky glass tv!
Message posted on 23 May 2023 07:52 PM
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Re: Sky Stream saying it can't connect to intenet.
Bingo. Thanks for the speedy reply.
Message posted on 23 May 2023 07:52 PM
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Re: Any advice on connecting sky glass to virgin broadband ? Tried to call Sky and got cut off after
Hi @Patzy13
Unfortunately there is an issue under investigation but a couple of posters have reported it has started working in the last 5 mins.
Thanks,
Tim
Message posted on 23 May 2023 08:07 PM
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Re: Virgin internet connection problem
It's back up and running
Message posted on 23 May 2023 08:23 PM
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Re: Virgin internet connection problem
Mines not working still in PO13
Message posted on 31 May 2023 12:53 AM
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Re: Virgin internet connection problem
Getting this issue again today
Sky stream is saying no internet but can connect to router.
puck is wired in
I'm posting this on a computer connected to the same network and the internet is working fine.
Is this a rerun of the issues in March?
tried rebooting everything
no change
Message posted on 06 Jun 2023 10:29 PM
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No internet connection AGAIN
On my glass, and both pucks.
im so fed up.
will sky take the to and everything back?
I've honestly,had enough, it's not fit for purpose.
Message posted on 06 Jun 2023 10:40 PM - last edited: 06 Jun 2023 10:42 PM
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Re: No internet connection AGAIN
@Daniel141026It is beyond the realm of probability that all 3 of your devices have malfunctioned at the same time so the problem will no doubt be with your router or the Glass/puck settings.
As an initial step I would go to settings / Start up & Standby menu and make sure that Networked Standby mode is turned ON. This will stop the device from disconnection the network when in standby mode.
Once you have changed these setting I would reboot both your router and devices (switch off at the plug socket and wait for a minute before switching back on again).
If that doesn't help then maybe phone Sky to discuss your options.
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
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