Support with your Sky bill

[Thebritishone25]

Ah ok. It does say on the email that a month from today if there is no payment, then my account will cancelled. How many days from now will my services be restricted?

[SKY1992bf]

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@Thebritishone25 wrote:

Ah ok. It does say on the email that a month from today if there is no payment, then my account will cancelled. How many days from now will my services be restricted?

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@Thebritishone25  To be honest if you're made no payment since 24th May I'm surprised your not already restricted , so I wouldn't like to say for definite as it could happen anytime now 

[Thebritishone25]

That does make sense. So, they may restrict it from tomorrow. I was suppose to make a payment yesterday but something came out of my account so I was prevented from doing that. I will just have to rely on my mobile data until I can pay off the bill. 

[Thebritishone25]

I just checked my billing payments and I made a payment thid month but the layout of the sky app confused me. I made a payment June 14th. So, as I was starting to pay off the money I owed from the previous bill, sky immediatly added it onto the may period, hence its so high now. So,  sky should not restrict my service if Im making another payment on tuesday. And Im currently paying for a booster which does not work.

[Guy+spring]

By the time I'd got out of hospital I'd been missold a load of stuff by the engineer who came out  who told me all these free trials would automatically cancel. I rang up paid 110 pounds off a 260 bill. I took out only the signiture package and added sky sports for 15 so after 2 months of having sky TV I had a 300 pounds bill. I registered as a priority customer but this wasn't taken into account. They claim to help disabled people may have all the certificates but the staff are not trained. In fact they were appalling. When I rang up and paid the 110 I asked to change the bill date and asked if it would be pro ratad. He said no. I asked for all these services I didn't want and already had. Being sold Netflix. Uhd when I have Netflix don't have a 4k telly. The advisors and engineers are incentive based. So they don't care about their customers. Iv HD a complaint open since April the 1st. The next bill I got was 460 I don't know how. Everytime I tried to call it would take me through to payment automated system so impossible to. But no way I can pay that in one lump sum. I had no messages on my sky they tried to phone me once and then tossed me away. They restricted all my service when I just found out I need an operation on my brain. I don't get mobile signal in my house so Internet is imperative. Its really caused me massive distress . They failed to safeguard my wellbeing. Have not sent me anything about the complaint but said they've listened to the calls. Iv had no stage one response I asked to raise it as a stage 2 complaint which they refused. They just took advantage of a vunreble person. So I will be taking it to the ombudsmen and making a claim for compensation for the distress and indirect discrimination and I have already found many more that have been missold packages by an engineer. It looks like hes just signed a mark as me and added loads of stuff. It's absolutely disgusting. Thank you fir the reply.

[Mark39]

@Guy+spring sorry to hear of these problems. I take it you're registered with the Accessibility team as you've said you're disabled. As you're already in discussion with Sky about the issues you've raised, and we customers,here have no access to your account details, of course. there's  really little we can add, I'm afraid.

I hope you get things sorted out.