09 Nov 2024 03:17 PM
Looking to defer my current bill until 28/11/24
09 Nov 2024 03:21 PM - last edited: 09 Nov 2024 03:22 PM
Posted by a Superuser, not a Sky employee. Find out more@Cat48 Sky won't allow you to defer payments I'm afraid
If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp
if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup
Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly
also note sky don’t do payment plans or promises to pay on active accounts I’m afraid
09 Nov 2024 03:21 PM - last edited: 09 Nov 2024 03:22 PM
Posted by a Superuser, not a Sky employee. Find out more@Cat48 Sky won't allow you to defer payments I'm afraid
If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp
if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup
Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly
also note sky don’t do payment plans or promises to pay on active accounts I’m afraid
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion