Billing

[Riley]

Hello I pay 55 pound bill on 13 Dec when get paid so can not cancel my tv

[caesarome · Accepted solution]

@Riley 

You are talking to customers here but what we can say for certainty is that if the bill isn't paid your services will be restricted until they are and if this happens to get them restored you would need to pay the bill in full and the next one if you were 2 weeks late or more in paying it. You would also need to setup a payment method on your account before your services would be restored.

If you pay by a direct debit and this fails Sky will try again 10 days later and it is only if the payment fails in this second attempt would your services be restricted

If you do pay by direct debit then you do not need to make any manual payment as this will not stop Sky from trying again after these 10 days.

[Daniel0210]

@Riley 

If you don't pay your bill in full services may be restricted.

The billing process described here applies to everyone…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass