Live TV: There's a technical fault with the channel/Please wait for the programme to load

[Citrax]

I have now plugged mine in to a smart plug so I don't have to keep getting up to unplug it.

[Redderz27]

@Stevereux

That's the exact same as me, any sky channels go off always seems to be as adverts about to start, did you get a resolution?

[Paul+Boland]

@TimmyBGood 

Italy

Sky Glass/Sky Stream is available in Italy since September 2022

You have to get Sky Glass 

Sky Stream Puck not yet available on it's own but will be at later stage in 2023

Republic of Ireland 

Sky Glass/Sky Stream was launched in August 2022

At the moment you can only get Sky Stream puck if you get Sky Glass

Sky Stream Puck not available on it's yet in Republic of Ireland that will happen later in 2023 likely to be August 2023

Germany/Austria

Sky Glass/Sky Stream not yet available in Germay/Austria but will be at some stage in  2023

[Lauralu31]

For the past two day both my pucks keep saying unable to load programs. This is with all Chanel's. I have tried to switch of and on and reset but still not working 

[SKYSTREAMRUBBISH]

Cheers ditts

[Jporch316]

@Lauralu31 

Currentlyban issue hopefully fix coming soon 

https://helpforum.sky.com/t5/Glass-Stream/Live-TV-There-s-a-technical-fault-with-the-channel-Please-...

[Miles1981]

@Jporch316 - the link you gave is for this post right? What fox are you referring to? 

[Miles1981]

Would help if auto correct didn't kick in! I meant FIX.... not FOX!! Sorry!

[Jporch316]

@Miles1981 

It was separate thread that got merged with this one - I was linking back to this thread as it contains an answer from a sky employee.....

[Miles1981]

Gotcha @Jporch316 - my bad, I misunderstood the reply, sorry about that

[Jporch316]

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@Miles1981 wrote:

Gotcha @Jporch316 - my bad, I misunderstood the reply, sorry about that

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No worries it all gets confusing when there's an issue and there's lots of threads popping up ......

[Stevereux]

No, booked a call with sky they failed to phone. I chased and got a call 2 days later telling me it's my fault as there is to much latency with my network (bt) I then told him, that's handy I switch over to sky broadband in 24 hours, he went a bit sheepish and admitted that there is a tiny buffer with programs but not with the switch to adverts and that's the issue. They are phoning me back Thursday for a further chat but I'm not holding my breath.  until there is a os update it won't be resolved, when they rolled back to os16 over the wekend it was fine but since the forced os17 update we are back to the same problem. 

[Deeefa]

I have been getting the 'technical problem' message and I will get the message 'please wait for your program to load', when a program comes back on after the ads after a a few seconds back in. 

To clear the latter I have to come out of the program and then go back in it, otherwise it just sits there frozen in a pause like state.

[bob1234]

@Miles1981 

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@Miles1981 wrote:

Would help if auto correct didn't kick in! I meant FIX.... not FOX!! Sorry!

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It would also help if Sky did not insist on you reaching lev3 before you can edit your posts.

[Miles1981]

@bob1234 - This is very true!