Live TV: There's a technical fault with the channel/Please wait for the programme to load

[Piggy]

No mine seems to happen more when less is being used but no pattern. Depends who u speak to the lady I spoke to agreed and excepted they have a problem and said it's a issue they are aware of and working hard to fix. 

[Pazam]

This issue has happen over 25 times today, where it has got to the point that I have to stop using Sky stream punk box to watch Live TV, since it's becoming a hassle having to keep resetting it each time.

Very disappointed. If this continues on next week, I'm going to make a complaint to cancel my subscription to them on the phone, since I can't even use the device anymore to watch Live TV.

[Citrax]

@Pazam I'd suggest phoning them today just to cover yourself then call them again when you want to cancel.  Unless you're in the first 14 days they don't have to let you cancel.  Once you've gone through the process if it's still not sorted you will then be able to talk to them about cancellation.

[Snuggle100]

Hi my sky glass TV has started stopping live TV saying it is loading, it does this for hours sometimes. I turn it off at the plug and when I turn it back on it works for a while then stops and says its loading again. Any ideas as its getting very frustrating?

[Jporch316]

@Snuggle100 

It's a current issue sky are rolling out a fix for soon hopefully 

see this thread 

https://helpforum.sky.com/t5/Glass-Stream/Live-TV-There-s-a-technical-fault-with-the-channel-Please-...

[Miles1981]

I'm having the same problem, just called Sky, and they said it's a known problem, there's no fix at the moment, and that to unplug and plug the box back in...

If there is a fix, that link just takes us to the first post which is 'we are aware'... would be good to know WHAT the problem is and what the eta is on a fix.

Surely that's not a massive amount to ask for? 

[SKYSTREAMRUBBISH]

Hurry up and fix it it's costing me a fortune

[Piggy]

They should at least be giving us a discount while this issue is sorted. Or people will just start cancelling. I was told the 31 day cooling off period would not matter if passed as it's a problem they have and they would still have to let people leave as they not supplying a fit for purpose service. They would moan if our payments were faulty and only sent them half the money. They would want it sorted instantly. The size of sky as a company why they can't sort this issue in 24hours I do not understand 

[Anonymous]

Sadly our patience with is ran out today, spent nearly an hour with tech support who really couldn't offer a solution.

called to cancel as we are in the cooling off period, spoke tolovely person who arranged the cancellation with no fuss and nice apology.

thanks to this group for the support and advice, so it's goodbye from and goodby to Sky.

[Walkabout+syd]

@Piggy I agree with you this Sky stream Puck has not been tested and developed properly beforehand and we as customers are being used to test their products In beta and protype form. Had this problem for two weeks now. Do we have to go back to the satellite dish.

[Citrax]

@Walkabout+syd  I believe it was launched in Germany before it came over here.  I remember reading about it a couple of years ago.

[arniethedog2021]

Just called Sky up, they said it's an issue they have been aware of since 3rd May.
Issue has happened since OS update to version 17.

They obviously are working on this, the guy answering the phone sounded like he's had same report of issues for past week solid.

[TimmyBGood]

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@Citrax wrote:

@Walkabout+syd  I believe it was launched in Germany before it came over here.

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Nope: Germany (and Italy) have online variants of Sky Q.

Stream is a Comcast-era Sky product and currently unique to UK/RoI while having an Xfinity-branded counterpart in the USA. 

[Citrax]

@TimmyBGood Thanks for that.  Every day is a school day!

[SoaringSkylark]

This is happening multiple times a day for us and the only true fix each time is a factory reset. This is time consuming and means having to sign back into everything again each time.
Please fix this soon SKY!!! I really don't want to cancel.